Remembering Om Malik

Om Malik.

It seems almost quaint now, but there was once a version of the Internet ruled by influencers that were honest, high integrity folks who genuinely cared about the impact of their words.

Perhaps the most thoughtful of these was Om Malik, who passed away last week at the age of 59. Om was a colleague and a contemporary, and his site GigaOm was one of the earliest and most important partners at Federated Media, an early “record label” for bloggers that I launched in 2005.

Read More
Leave a comment on Remembering Om Malik

SIGN UP FOR THE NEWSLETTER

Stay up to date on the latest from BattelleMedia.com

How Can You Trust the News?

The single most essential ingredient of good journalism is trust. By that measure, journalism is in a very bad way: According to The Reuters Institute’s annual survey, only 37 percent of the global public trusts the news industry, down nearly 20 points from ten years ago. In the US, that figure stands at 25 percent.

Reuters also reported that for the first time, more than half of respondents get their news primarily from algorithmically driven platforms like Instagram, TikTok, and YouTube. And the fastest growing new “surface” for news consumption? AI chatbots like OpenAI’s ChatGPT and Anthropic’s Claude.

The central story of journalism in the digital age is one of collapse. Platforms and their algorithms have cleaved audience from traditional news brands. The industrial-scale AI that runs sites like Instagram and YouTube are tuned for engagement and advertising sales, not trust or truth. Personalized AI of chatbots like Gemini or ChatGPT seem destined for a similar fate.

Read More
Leave a comment on How Can You Trust the News?

Quitting A Digital Habit

Amongst friends and family, I’m known as something of a digital curmudgeon. I’m usually the one person in group chats who does not use an iPhone, a habit I gave up in 2012 when I sensed that Apple was enclosing the entire mobile space. I stopped visiting Facebook and Instagram a decade ago, and I left Twitter in 2022, the year Musk took over. I refuse to employ AI chatbots as therapists, friends, or any kind of replacement for human engagement. I turned off all notifications on my phone – even for calls – 15 years ago.

Given my early bona fides in all things digital, I take a bit of pride in my heterodoxy, though in practice it creates friction, both for me and my friends and colleagues. Silencing notifications forced me into a new habit of checking my phone proactively, which one could argue has its own downsides. My Google phone breaks group chats, my absence from Meta’s products means I miss updates from friends and family, my aversion to AI therapy could mean I’m out of touch with how technology is changing society (though my adult children do keep me somewhat in the know on this count).

Read More
Leave a comment on Quitting A Digital Habit

Will AI Ever Become a True Platform? Not Without Us….

Yesterday Microsoft CEO Satya Nadella published a fascinating essay that reads as both a rebuke to frontier AI model companies like Anthropic and OpenAI, as well as a call to arms to the entire business community.

Nadella is worried that OpenAI and Anthropic are about to eat everyone’s lunch – Microsoft included. “I’ve been thinking a lot about the future of the firm in an AI-driven economy,” he opines. “The last thing any of us want is a world where every company across every sector is ceding value to a few models that eat everything they see.”

Read More
Leave a comment on Will AI Ever Become a True Platform? Not Without Us….

Who Should Govern Us, Apple or…The Government?

One of these things is not like the other.

I’m traveling today – consider this brief post a placeholder of sorts. I’ve long railed against the privatization of public space, and the hidden regulation inherent in the submission of our collective personal data to the black boxes of Big Tech. With that in mind, I’m watching this story, about Apple’s refusal to roll out its new Siri AI service in Europe. Despite its characterization as a “spat,” there are far larger issues at play.

At the heart of the matter is a fundamental disagreement about who has agency over personal data that is created on our phones and other digital devices. Apple insists it should have control over how that data is leveraged by AI agents, and that the EU’s regulatory framework, known as the Digital Markets Act, hinders Apple’s ability to protect its customers’ privacy. The EU believes the job of protecting consumers privacy – and our rights regarding how our data is exploited – is a matter best handled by the public through collective government.

Read More
Leave a comment on Who Should Govern Us, Apple or…The Government?

Wait, Chat Is Dead? Does That Mean OpenAI Is Abandoning Ads?

Over the weekend the Financial Times came out with a report on OpenAI’s latest pivot.  According to a senior OpenAI executive quoted in the piece, the company has decided that “chat is dead.”

Instead, company executives insist, the future lies in a “super app,” an agent (from OpenAI, naturally) that will do everything for us. The “surface” – the interface between a user and OpenAI’s service – will no longer be a fixed chat box. Instead, according to Thibault Sottiaux, who now heads the OpenAI super app project, “what we’re building towards is where you have your own personal agent that is capable of helping you . . . across everything in your life, be it personally or at work.”

Read More
Leave a comment on Wait, Chat Is Dead? Does That Mean OpenAI Is Abandoning Ads?

Should AI Be Addictive?

The most interesting piece of news this morning comes from Microsoft’s Satya Nadella, who made a very public point of chastising his own team for saying the quiet part out loud.

That quiet part? In an internal memo leaked to 404 Media, a Microsoft VP said his team’s goal was to “make people addicted” to Microsoft’s new Scout tool, which is fashioned on Open Claw, the AI agent project that went viral early this year. Nadella quickly quashed such sentiments, releasing a memo stating “this is absolutely a non goal! If anything we are doing the exact opposite. We want to make sure AI empowers and adds real value to human endeavor and broad economic growth! We should make our teams clear about this.”

Microsoft then went into damage control mode, with corporate comms chief Frank Shaw piling on that Scout is for “helping people accomplish tasks more effectively—not encouraging dependency. Our goal isn’t more screen time. It’s more time back.”

Read More
Leave a comment on Should AI Be Addictive?

Where’s All the AI Magic?

“Hey Google, how are the Giants doing this year?” 

I was standing at my bathroom sink, finishing up my daily ablutions, when a random thought popped into my head. It’s been a minute since I checked in on my favorite baseball team – ever since I moved East, they’ve been in a slump. Maybe they’re pulling back into contention this year? I still have a Google Home plugged in nearby. I’m intimately familiar with the Home’s limitations, but I asked anyway. Perhaps I was hoping one of my annual predictions (voice interfaces for the home) would magically come true.

Read More
1 Comment on Where’s All the AI Magic?

Google Encloses The Web

Last month Google announced the most significant change to its search product since its launch in 1998. Its iconic search box, which I’ve long compared to a command line for the Internet, has been redesigned to incorporate multi-modal chatbot capabilities. In essence, Google is no longer going to send you off to the best possible destination for your query. Now it’s built to capture your input and convert it into answers (and actions) all in one place – on Google.com.

Google’s announcement was expected – the company had to compete with the new paradigm of “answer engines” from OpenAI and Anthropic. But when the shoe did drop, my inbox filled with trepidation. Google has been the beating heart of the Internet’s circulatory system. Now that it’s evolved into a self-contained walled garden, how will the open web survive?

I’ve read every hot take and every second-day analysis of Google’s move. They all point to the same conclusion: As Casey Newton put it, the web is being “summarized to death.” Sure, there’ll still be websites, but the grand bargain with Google – free content for free traffic – is over. Google has  enclosed the entire world wide web and turned it into a walled garden which it alone can monetize.  As Enrique Dans put it over on Medium, the web is no longer a destination, it is merely “raw material.”

But there’s a nagging question lurking in all this hand wringing. Google’s search service, as well as LLMs like Gemini, ChatGPT and Claude, are all built on the back of the web’s open architecture. For two decades, the grand bargain insured that at least some of the economics flowed back to the people who created those sites in the form of traffic, which could be converted into advertising, subscription, and other forms of remuneration.

If Google encloses the web and starves it of oxygen, won’t that ultimately prove bad for Google itself?

I posed just that question (see screenshot, above) to Google’s new AI search feature. It dutifully came back with four categories of answers:

1. Embedded AI Advertising – “As users rely on AI for direct answers rather than clicking links, Google integrates advertising into the AI generation process.”

This is already well underway. Put another way, Google will create ads on the fly on behalf of its customers (the advertisers), and surface them directly inside the AI search experience. Think Instagram, but in search. Yay!

2. The “Walled Garden” Ecosystem. “Google doesn’t need an open web if it owns the environments where users spend their time.”

Yep. Pretty much the flip side of #1.

3. Enterprise Infrastructure & Licensing. “Google’s monetization is diversifying beyond advertising, transitioning into a massive tech-infrastructure and subscription company.”

True, but advertising is still king.

4. Proprietary Data Monopolies. “Rather than crawling independent websites, future web experiences will increasingly rely on proprietary licensing deals and AI agent-to-agent interactions.”

Now this is where it gets interesting. To feed their increasingly ravenous AI maws, Google (and other contenders like Anthropic and OpenAI) are paying up for “raw materials” to ensure their products have fresh and accurate information. This is a “business development first” approach to information: aggregators who have captured our attention will decide which information suppliers are worthy of ingestion. Those suppliers are then relegated to a fixed-margin business at the mercy of their upstream overlords.

Is this sustainable? Is it good for a free and open society that demands quality information to thrive?  It certainly doesn’t feel that way to me, or to nearly anyone who’s thinking deeply about an information ecosystem absent the level playing field that Google search used to provide.

“I don’t think anyone really knows what this means,” wrote Benedict Evans in his May 26th newsletter. Sadly, I concur.

You can follow whatever I’m doing next by signing up for my site newsletter here. Thanks for reading.

1 Comment on Google Encloses The Web

Is AI Inherently Anti-Social?

 

Are you feeling lucky, or lonely?

All aboard ha ha ha ha ha ha ha
AI, AI, AI, AI, AI, AI, AI!

Crazy Train, Ozzy Osborne (with slight modifications)

***

If you can remember the early web, when the tech was novel and browsers a revelation, you probably remember a feeling distinctly absent from today’s AI fever dream:

Connection.

The web was a distinctly “we” medium. We downloaded the first MOSAIC browser, and we chortled together as we found new sites to visit. Each link was a connection not only to knowledge, but to others – there were human beings behind those rudimentary web pages, their voices strong through the choices they made in layout, text, and tone.

When we made web pages – and we made a lot of them – we made them for others. We imagined who might visit, how they might react, the impact of our work. We hoped to spark dialog. Our sites were invitations, and when people came over, we treated them like new friends.

For the early web pioneers, the Web was a Cambrian explosion of social connection. It’s one of the reasons publications like Wired and The Industry Standard flourished – they became touchstones for the Web community.

Now think about how you use AI.

Woof. 

Engaging with AI is a profoundly isolating experience. Its initial product offerings felt human – we were conversing with what seemed to be a sentient being, after all. But by now we’re all (well, mostly all) in on the joke: We’re whispering to machines all by ourselves.

I’m no AI detractor, I employ it regularly. But it’s a solo pursuit – research, work tasks, thinking out loud. By this point I’ve made up my mind about the technology: It’s a fabulous tool, but it’s not a person, nor is it a replacement for one.

Om Malik  wrote a piece today criticizing on the Valley’s obsession with digital “twins.” He notes that Reid Hoffman, who I have known and admired for decades – has created an AI twin that he claims scales his personage. “I would much prefer two minutes with the actual Reid Hoffman,” Om writes, “than hours of engagement with Reid AI. In two minutes, we could end up in a conversation that goes somewhere neither of us expected.”

Humanity is messy, non-linear, and surprising. When those surprises hit us, we must react – there are consequences to human engagement. If the real Reid Hoffman tells me he believes AI is fundamentally misunderstood in society (as he did recently), I can challenge him, and perhaps change his mind. Reid AI? Not so much.

Which leads me to wonder: Are there fundamentally social use cases for AI? I don’t mean the spectacularly ill-advised Sora, or the underlying AI driving our serotonin addictions on Instagram or YouTube. I suppose the formation of yet another cultish group house featured in The New York Times kind of qualifies, but I want examples of actual AI applications that truly connect us in ways that add value to all involved.

If you’ve seen this in the wild, please let us know about it. But at this point,  AI feels like a deeply anti-social technology.

You can follow whatever I’m doing next by signing up for my site newsletter here. Thanks for reading.

Leave a comment on Is AI Inherently Anti-Social?