At Threads, No News Is Good News, For Now. But That’s About To Change.

Threads is a week old today, and in those short seven days, the service has lapped generative AI as the favorite tech story of the mainstream press. And why not? Threads has managed to scale past 100 million users in just five days — far faster than ChatGPT, which broke TikTok’s record just a few months ago. That’s certainly news — and news is what drives the press, after all.

Threads has re-established Meta as a hero in tech’s endless narrative of good and evil — I can’t count the number of posts I’ve seen from influential public figures joking that, thanks to Threads, they actually like Mark Zuckerberg again. And Meta can certainly relish this win — the company has been the scapegoat for the entire tech industry for the better part of a decade.

But were I an executive at Meta responsible for Threads, I’d not be sleeping that well right about now. As they well know, the relationship between the tech industry and the press can shift in an instant. Glowing stories about breaking app download records can just as quickly become hit pieces about how Meta has leveraged its monopoly position in social media to vanquish yet another market, killing free speech and “real news” along the way. So far that story has been confined to the fringes of Elon’s bitter troll army over on whatever remains of Twitter these days, but should Threads lap Twitter as the largest app focused on creating a “public square” — whatever that means — the worm will quickly turn.

Meta has a tiger by the tail here, and so far, they’ve been working hard to tamp down expectations. Both Zuckerberg and Instagram CEO Adam Mosseri have been active on Threads, posting daily with both practiced humility (“gosh this thing is succeeding well beyond our expectations,” “we’re just at the starting line,” “we know we’re over our skis”) and reminders about how Threads isn’t like Twitter. Mosseri, for example, has downplayed the role of news — Twitter’s main differentiation and its endlessly maddening Achilles hell; Zuckerberg’s first Thread defined his new service as “an open and friendly public space” — prompting Musk to fire back that he’d rather be “attacked by strangers on Twitter” than live in “hide the pain” world of Instagram.

But The News — with all of its complications — is coming for Threads. I left Twitter more than six months ago, and while I sometimes missed feeling connected to the real time neural net the app had become for me, I almost instantly felt better about both myself and the world. Living on Twitter means navigating an unceasing firehose of toxicity, and Musk’s interventions only worsened the poisonous atmosphere of the place. I joined Threads a half hour after it launched, and indeed, it was a giddy place, its initial users basking in the app’s surprising lack of toxicity.

Other journalists have noticed the same thing. For now, the narrative around Threads centers on its extraordinary growth, but a close second is how “nice” the place feels compared to Twitter. Meta executives would like to keep it that way — combining “what Instagram does best” with “a friendly place for public conversation,” as Zuck put it in his first post.

To that fantasy, I say good luck to you, Mr. Zuckerberg. Keeping Threads “nice” means controlling the conversation in ways that are sure to antagonize just about everyone. No company — not Facebook, not Instagram, not Reddit, and certainly not Twitter, has figured out content moderation at scale. If, as Zuckerberg claimed, the goal with Threads is to create a “town square with more than 1 billion people,” the center of that square will have to contain news. And news, I can tell you from very personal experience, is the front door to a household full of humans screaming at each other.

“Politics and hard news are inevitably going to show up on Threads,” Mosseri told the Hard Fork podcast last week, “But we’re not going to do anything to encourage those verticals.”

I’ll have more to say about that sentiment in another post, but for now, I’ll leave it at this: When Threads hits 300 million active users — roughly the size of Twitter — the love affair between the press and Threads will more than likely come to an end.

I’ll be talking to Meta’s head of advertising Nicola Mendelsohn at P&G Signal tomorrow. You can register here for free.

You can follow whatever I’m doing next by signing up for my site newsletter here. Thanks for reading.

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Ads in Chat-Based Search? Of Course – But What Kind?

Artwork Cheri Stamen for Signal360

I’ve written a long-ish post attempting to answer that question over at P&G’s Signal360 publication, please head there (and sign up for their newsletter!) if you’d like to read the whole thing. Below is a teaser for those of you who aren’t sure you want to click the link (so few of us do these days!). 

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Google, Microsoft Set to Announce Major AI Integrations In Search This Week. We’ve Been Here Before.

Thirteen years ago this Fall, I found myself backstage at the Web2 Summit, a conference I ran for nearly ten years with Tim O’Reilly. Sergey Brin, co-founder of Google, had just wandered in, asking if it’d be cool if he joined me onstage for an impromptu conversation. Facebook’s Sheryl Sandberg, Google’s Marissa Mayers, AOL’s Tim Armstrong, Twitter’s Ev Williams and Microsoft’s Yusuf Medhi had already come and gone, and it seemed Sergey wanted to put a bow on the proceedings.

It had already been a whirlwind week of search-related announcements. In 2009, all anyone could talk about was the rise of Facebook and Twitter. The “social graph” was reshaping the technology industry, and every company, large and small, was racing to capitalize on the trend. The day before Sergey’s unplanned visit, Mayer had surprised everyone by announcing “social search” – in essence, a hasty integration of Facebook and Twitter results into Google’s main SERPs (search engine result pages). The move was a clear response to a much more calculated move by Microsoft’s Bing engine, which the day before had announced its own social search integration (which it called “real time search”) with Twitter and Facebook.

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OpenAI: Platform or Destination?

Sam Altman, CEO of OpenAI (left), and Microsoft CEO Satya Nadella. Image Microsoft

Do generative AI innovations like OpenAI’s ChatGPT and Google’s LaMDA represent a new and foundational technology platform like Microsoft Windows, Apple iOS or the Internet? Or are they just fun and/or useful new products that millions will eventually use, like Google Docs or Instagram? I think the answer can and should be “both” – but to get there, the Valley is going to have to forego the walled garden destination model it’s employed these past 15 or so years.

The question of OpenAI’s ultimate business model has dominated nearly every conversation I’ve had this week, whether it’s with reporters from the Economist and the Journal, senior executives at large-scale public companies, or CEOs of ad-tech and data startups. Everyone wants to know: What’s the impact of generative AI on the technology industry? Will OpenAI be the next Google or Apple? Who wins, and who will lose?

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Neeva Combines AI and Search – Now Comes The Hard Part

The Very Hardest Thing

What’s the hardest thing you could do as a tech-driven startup? I’ve been asked that question a few times over the years, and my immediate answer is always the same:  Trying to beat Google in search. A few have tried – DuckDuckGo has built itself a sizable niche business, and there’s always Bing, thought it’s stuck at less than ten percent of Google’s market (and Microsoft isn’t exactly a startup.) But it’s damn hard to find venture money for a company whose mission is to disrupt the multi-hundred billion dollar search market – and for good reason. Google is just too damn well positioned, and if Microsoft can’t unseat them, how the hell could a small team of upstarts?

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Bing, Google, and Conversational Search – Is OpenAI an Arms Merchant, Or a Microsoft Ally?

The Mac represented a new interface paradigm for computing, one that Microsoft ignored – until it couldn’t. Will Google do the same?

Just last week I predicted that Google would leverage ChatGPT to create a conversational interface to its search business, and that Microsoft would do the same in the enterprise data market. I briefly considered that I might have gotten it exactly backwards – Google has a robust enterprise data business in its cloud business (known as GCP), and of course Microsoft has Bing. But I quickly dismissed that notion – figuring that each behemoth would play the GPT card toward their strengths.

While I may have been right about ChatGPT getting a business model this year, it looks like I could be wrong on the details. Here’s The Information with a scoop:

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Predictions ’23 – The Summary

I’ve used the image above for many years, mainly because I love how surprised the guy looks as he gazes into the crystal ball. Or maybe he’s just sat on something unpleasant. In any case, it pretty much sums up my approach to this, my 20th edition of annual predictions. I sit down, I might have an adult beverage on hand, and I just write until I feel like I’m done.

While reviewing my ’22 predictions (I did pretty well!) I promised to do something new: One post per predictions, ten posts total. But as I began that promised work, I realized it would test the limits of even my most dedicated readers (I see you, kids). So instead I wrote three long form posts, each with three or four predictions apiece. The first focused on AI, the second on advertising, and the third on markets, with a bonus call related to the ’24 election. Having now written all of them, I’m going to summarize them briefly in this “master post.” Grab your own favorite beverage, have a wonderful New Year, and read on!

  1. ChatGPT finds a business model. Because of course it will. Which leads to…
  2. Google launches a ChatGPT-inspired search interface. Because paranoia. Related…
  3. Microsoft launches “Enterprise Explorer” – because there isn’t a big company CEO who doesn’t want some AI to play with.
  4. There’ll be a war between the duopolies of Google/Facebook and Amazon/Apple. Grab your popcorn.
  5. Netflix will triumph. I know…but the next one’s even more far fetched…
  6. Twitter will rebound. (I’ll leave it there for now)
  7. Crypto will go sideways in ’23. But that’ll be a good thing.
  8. Tesla will continue to tank, and not because of Twitter.
  9. Tech IPOs will make a comeback by EOY.
  10. Trump will pull out of the ’24 presidential race.
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Predictions ’23: Crypto, Tesla, IPOs, and Trump Takes a Bow

My first two long form prediction posts focused on big topics – artificial intelligence and digital advertising. This one, my last, will focus on a grab bag of market-related topics that have dominated the headlines at one time or another over the past few years.

Let’s start with crypto. It’s hard to fathom how poorly the crypto market has had it these past twelve months, unless, like me, you were a participant in the Great Crypto Winter of 2018. During that downturn, crypto dropped as much as 90 percent – which means there’s plenty of “down” left in today’s already decimated markets. But what I find most interesting about crypto is how much of it is dominated by a day-trader’s sensibility. How much money did we make today? This week? This year? That thesis of crypto – that it’s all about money – was never what drove my interest in the space. Yes, I bought crypto, and yes on paper I made money – and lost more! But the point was always crypto’s thesis of decentralization, of new approaches to governance, and in particular – for me – new ways of architecting data flows in society.  Those ideas have been gaining traction all year long, and I don’t see them losing steam in 2023.

Then again, the price of ETH and BTC have become leading indicators of the sector’s overall health, and it’s disingenuous to pretend they don’t matter as it relates to whether more substantive investments are made in projects that truly unlock crypto’s potential. A down market may be the best time to invest, but down markets usually mean far less investment. And I don’t see crypto coming out of this down market over the next year. In fact, I predict that while there may be some significant swings one way or another, by the end of 2023, we’ll have essentially seen a push in the price of major crypto currencies. Is that a good thing?  I think it is  – the sector needs to find its floor, and start building from there once again. Everyone got well over their skis in ’21-’22 – and many lost their way entirely. It’s time to find our way back.

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Does Web3 Matter To Marketers?

Over at LinkedIn I’ve published a short piece on Web3 – a primer of sorts for the many marketing pals who’ve asked me “does this shit matter!?”. As I do with everything I pen, I’ve posted it here as well. (image credit)


In the more than 30 years since the digital revolution swept through marketing, most of us have adapted to the ever-present change inherent in what has become a technology-driven profession. But there remains a sense that we’ve lost something crucial – that creativity and true connection with our customers has been replaced by an ever more inscrutable system of tech-mediated platforms. We pour billions each year into media-tech giants like Google and Meta, and yet we yearn for a world where technology enables our business, rather than dictating it.

Wasn’t that the promise of the Internet, after all – a one-to-one relationship with our customers, at scale?

Where did that promise go?

Marketers aren’t the only ones asking this question. Every so often a new set of ideas emerges from the world of tech that feels like a sea change. The World Wide Web – sometimes referred to as “the Open Internet” – was the first of these shifts. The second was the mobile phone, and with it the rise of social media and its data-rich platforms, yielding to us the framework under which we now labor.

 It’s that framework – which many now call “Web2” – that has birthed many of our most existential concerns: The public’s fear of surveillance capitalism, lawmakers’ perception of oligarchy amongst the platform giants, and most importantly, our own loss of agency given our dependence upon them*. In short, the technology industry feels ripe for a shift away from its current state of play.

 If you’ve read this far, you already know that this shift now has a name: Web3. So, what is Web3, and why does it matter to marketing professionals?  And most importantly: What problem is Web3 trying to solve?

A Matter of Philosophy

At its core, Web3 is a philosophy. That might sound like a non sequitur – isn’t Web3 supposed to be about technological marvels like the blockchain, cryptocurrencies, and “the metaverse” – whatever that is? Well, yes, and we’ll get to that in later columns, but to understand Web3, we must also understand its core beliefs – and to not too fine a point on it, those beliefs align with an arguably radical return to the original philosophy of the Internet, best summarized by one word: Decentralization.

 I’m simplifying here, and Web3 is a complicated topic (one that’s currently undergoing its own version of the dot com crash, but that’s another post). In short, the technologists, pundits, and proponents of Web3 believe our current technological landscape is broken, largely due to the consolidation of economic value driven by the rise of large platform players like Google, Amazon, Apple and Meta/Facebook. While they’ve driven unprecedented value for shareholders and consumers alike, today’s Internet giants have done so by employing an approach diametrically opposed to the original values of the Internet.

And what are those original values? First among them is decentralization. Internet originalists believe the power to innovate and to create value should lie with end users, not with centralized platforms or corporations. A second value is openness, also known as portability – that users, entrepreneurs, brands, and anyone else can move fluidly around the Internet, bringing with them their data, their preferences, and their resources without fear of being locked into any one platform or organization. Another key value is interoperability – that companies and platforms adhere to a transparent set of protocols and standards that allow for robust exchange of value across the Internet. A related value is composability – that various services and programs can be combined, again through technological standards, to create ever more innovative and valuable systems.

 A Better Future

In the end, the central philosophical pillar of Web3 is decentralization. As Web3 proponent (and prolific investor) Chris Dixon puts it: “Centralized platforms have been dominant for so long that many people have forgotten there is a better way to build Internet services.” The building blocks of Web3 – blockchains, token-based currency projects like Bitcoin and Ethereum, distributed autonomous organizations (DAOs), non-fungible tokens (NFTs) – are all part of a growing movement to remake the Internet free of centralized control. Will it work? Again, those are topics for future posts.

But should marketers pay attention? Absolutely.

From privacy concerns to measurement, brand safety to increasingly impossible creative constraints (who can tell a brand story in .7 seconds?!) – I’ve lost count of how many senior marketers have privately complained to me about the stranglehold Internet giants hold over their budgets, their go to market strategies, and their connections to customers. Publicly, CMOs are more cautious – we’re all afraid of the market power the platforms hold. But who amongst us wouldn’t like to see the status quo upended by a new wave of innovation that puts power back in the hands of consumers?

*This ultimate definition of “Web2” differs massively from the original vision of Web2 that Tim O’Reilly and I pursued through our Web2 Summit series of events and white papers back in 2004-11. 

 

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An Open Letter To American Corporations: It’s Good Business (and Smart Marketing) To Support Quality Journalism

Brands and journalism need each other.

“Outbreaks have sparked riots and propelled public-health innovations, prefigured revolutions and redrawn maps.” The New Yorker, April 2020

“Nothing will be the same.” 

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