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How I “Crack” My Inbox

By - March 24, 2013

Over on the LinkedIn Influencer network, I’ve revealed how I manage my often-overflowing inbox. It’s not exactly rocket science, but enough people have found it interesting that I thought I’d share it in a professional context. If you’re interested in stuff like this, give it a read and let me know what you think. From the post:

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Whenever I hear a friend or colleague complain about how their email inbox is “out of control” I take the opportunity to toss out a humblebrag: I never go to sleep before getting my inbox down to ten or fewer messages. Every so often, I even get it to zero.

Like many of you, I use my inbox as something of a To Do list. If something is lurking in there for more than a day or two, it usually represents something I have to get around to doing. Right now, for example, there are 15 or so messages awaiting my response. (Only 15? Yes, that’s the beauty of keeping it under 10 before bed, then culling again right before breakfast).

Of those messages, one is a memo written by a colleague I need to read, respond to, and distribute to others. Another is a suggestion of a book I should read. There’s a reminder that a draft of a blog post is ready for my review, a request for a guest column in Ad Age (that’s a big commitment of time, I’m letting it percolate), three meeting requests, and two requests for me to review new businesses for purposes of investment or advice. There’s also a couple email news summaries (from News.me or Media Redefined) – these are sources for posts I write each Sunday night called Signal.

That’s a pretty typical looking inbox for me, and about five more such emails come in every ten or so minutes. Each is a marker asking for my time. …..By the end of a typical workday, I’ll have about 70-90 pre-screened emails sitting patiently in my inbox, all of which I’ve determined demand some kind of response. This is when things can get hairy. After all, each mail probably equates to at least two or three minutes of focused time, often more. That’s at least three hours of email to get through each night!

This is where my “Crack” folder comes to the rescue….

More here!

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On Coming Back to FMP

By - February 28, 2013

Starting a business is a journey, as any founder will tell you. When I started Federated Media Publishing almost eight years ago, I did my best to collect all the lessons learned from Wired, The Industry Standard, and Web 2 Summit, and apply them to my new venture. One of those lessons was that it’s OK to step away when the time is right. Several years ago, I did just that, becoming an “active Chairman” at FMP and handing the operational reigns over to an accomplished executive, Deanna Brown.

Since making that decision, FMP has grown dramatically, but it’s also had its challenges. Last year, for example, we made the difficult but important decision to rethink the company so as to lean into our two most promising lines of business – content marketing (which we lay claim to inventing as “conversational marketing” some seven years ago) and programmatic marketing (which we invested in heavily last year, after acquiring a very fast growing business in Lijit Networks in Fall of 2011). It meant stepping back from something we had been doing for some time – directly selling standard display banners  - but it proved to be the right choice. FMP is having a great first half of 2013, and I couldn’t be more excited about our roadmap and potential for the rest of the year and beyond.

The funny thing is, even as I became “just the Chairman” at FMP over the past two years, I never stopped thinking about the company. It woke me up nearly every night, tugging at my sleeve, asking me questions, demanding my best thinking. Deanna and I would meet every week to talk strategy, review numbers, or just plain chew the fat. Running a company with hundreds of employees, top notch investors, and a big top line revenue number is damn hard, and Deanna not only ran the place, she made it hum. I am in her debt.

So when Deanna told me earlier this year that she wanted – in a thoughtful and appropriate manner – to move on and do something smaller and more directly related to content creation, I immediately understood. As I said above – it’s alright to step away when the time feels right. We spent a month or more thinking about who might be best to replace her. FMP is a unique company – straddling the two fastest-growing sectors of the digital marketing world:  Native content marketing, and programmatic platforms. There aren’t many executives who are fluent in both, and who also might be a cultural fit for a company as storied as this one.

And then it hit me – quite literally in mid-sentence while on a Board call. Why the hell don’t I simply step back in? I love this company, I am passionate about the Independent Web, and to be honest, I see a huge opportunity in front of us. What am I, nuts? Why didn’t I think of it the moment Deanna told me of her decision?

I think the answer lies in how we often try to convince ourselves that the choices we’ve made in the past are the right ones. I agonized about leaving the CEO’s chair, and I’ve spent the two years since then convincing myself (and many of you) that the right path for me was writing a book , running various conferences, and ruminating on what the “next big thing” might be.

But I’ve come to realize that it’s OK to change your mind, as long as you are following your heart. I love the book I’m working on, and I don’t plan to abandon it (I’m bringing on a co-author). And I love the conferences I do, and I’ll still be doing them (though I’ll be hiring someone to run them full time). But my first love is the company I started in 2005, whose story is not only unfinished, it’s at the height of its running narrative. I am utterly convinced that the media company of tomorrow will have both a technology-driven programmatic foundation, as well as the ability to execute bespoke, beautiful ideas on behalf of the entire media ecosystem – creators, marketers, and communities. When you bring the scale and precision of data-driven platforms to the brilliance of great media executions, magic will happen. Delivering on that vision for the Independent Web is the mission of Federated Media Publishing. And I couldn’t be more excited to rejoin the company as its next CEO.

So that’s the news I have for you today. I ask for your support as I embark on this new journey – I know I’m going to need it. I promise I won’t ever stop writing here, nor will I stop asking for your feedback and your insights. And because this is probably the only time I’ll have the chance to say it in a post, I want to say thank you to Deanna Brown for what she’s done not only for Federated, but for me personally. I can’t wait to see what she does next, and, if I’m lucky, to be a partner to her next chapter. Onwards!

That Guilty Pile of Outdated Technology

By - February 20, 2013

(image Wired) Way back in the day when I was making magazines, I was buried in print. I subscribed to at least twenty periodicals, easily twice that many came my way without my asking. It made for a huge pile of printed material on the end of my desk (stuff I really should read), and it creeped into the horizontal spaces behind me (stuff I think I should read, in case I get the time), or on my shelves (stuff I can’t throw out yet), and the damn things even spilled onto my floor (stuff I probably will never read, but feel too guilty to toss out).

I dubbed this mountain of print The Guilt Pile. Every so often, usually when it was time to move offices, I’d take inventory of the pile, and toss most of it. It always felt so good – a fresh start, a new day, this time, I promise, I’ll not let that pile accumulate again!

Then digital took over my print life, and the pile vanished.

At least, the pile of print vanished. But a new scourge of guilt-inducing matter has now taken over my desks, shelves, and storage spaces, and I’m finding it damn near impossible to toss it out. Devices: phones, tablets, webcams, gee-gaws and dongles, power cords and hard drives – I’ve got drawers full of the stuff. And every time my eye rests upon them, I feel terribly. The device stares back at me, baleful. I somehow owe it my attention, my time and energy – I feel I’m failing at some implicit contract. It’d be simply irresponsible to toss the stuff – it’s probably full of hazardous materials, and most of it is worth something, and at the very least, I should give it to someone who can make use of it. But who? And how? Much of it is…shudder…outdated! Not to mention, many of the devices have my digital fingerprints inside – I couldn’t toss them, recycle them, or sell them without first firing them up and figuring out what’s on there, and how to transfer or erase that data before sending the item to its next phase of life.

And for a significant portion of these technological devices, I’m not even sure I could find the power cords, dongles, and accessories that would make the damn things useful in the first place. The idea of getting all this sh*t ready for sale on eBay feels like Way Too Much Work.

A quick inventory around my home office turns up a couple iPhone 4s, one with a broken home button and the other with a cracked screen, a brand new Sony Internet TV, a BlackBerry Playbook (also never used), five digital cameras of various capacities and ages, four years worth of external storage devices, each smaller and higher capacity than the one before and all obviated by the one sitting next to my Mac as I write this, three old MacBook pros, two of which I’m not sure will ever boot again due to age or infirmities of one kind or another, an old webcam, two Android tablets (the old ones, not the new one), two cracked Kindles, scores of power cords and dongles, a couple of outdated Fitbits, some older Sonos gear, two ancient Airport routers, at least six old iPods, a few feature phones from the pre smartphone era, and ten or so other gadgets (GPS, digital recorders, etc).

And that’s just what I can see. I have boxes of even older stuff in my garage.

Now, I’m probably an edge case, because I buy a lot of this stuff,  and I also go to a lot of swell conferences where they give a lot of this stuff away in the goody bags. Plus, companies sometimes send me things to evaluate (which I rarely get around to doing). But such is not the case for my son, who has a similar, if smaller, cache of technology guilt sitting up in his room right now, all of it collected over ten years of Christmases, birthdays, and allowances.

It all seems like so much work. So I ignore the growing pile of tech, hoping that at some point, someone or something will come along that will solve for my Guilt Pile. I’m not sure it ever will.

But wouldn’t it be grand if you could just sweep all of it into a big box, and send it to a service where they categorized it, valued it, listed it on eBay or gave it to charity, all the while wiping your data (but sending it back to you via some cloud storage link)? They’d then ask what you wanted to do with the money – Send it to charity, buy some groceries, pick up the tab at dinner next time or….get some new devices, perhaps?

Fantasy? Or does this business already exist?

Please, someone, start it up! There’s gotta be a business model in there somewhere….

When It’s This Easy To Take Someone’s Money…

By - February 18, 2013

Earlier in the month I wrote about fraud in the advertising technology ecosystem – a post which has spawned dozens of fascinating conversations that I will continue to write about here and elsewhere. But this past weekend I encountered another kind of scam – a combination of time-honored phishing (online identity theft via social manipulation) and good old-fashioned wire fraud.

My family has been going to a small island off the coast of Massachussets for my entire life – my grandparents are buried there, my great grandmother moved there around the turn of the century (1900, not 2000!). My mother owns a cottage near the beach, a cottage that my great-grandmother purchased nearly 100 years ago.

Suffice to say, I have a deep history with the place. But with a bevy of kids and friends descending upon us each summer, my family has outgrown the cottage, so we’ve started looking for a larger place to rent. Like most folks these days, we turned to the Internet. We fired up VRBO.com, a popular marketplace for quality vacation rentals. It’s a great site for checking the market, and my wife and I figured we might get lucky and find just the right place.

We refined our search to mid-sized homes in Edgartown, MA available on the dates we wanted to stay. Most of the good places were above our desired price range, but one listing really stood out:

We are very familiar with the location of this house, having stayed nearly across the street a few years back. And boy, was the price right – about one-third that of similar homes in the neighborhood. This was a “new listing,” VRBO told us, meaning we were one of the first folks to find it. We better act quick, before this deal goes away!

We emailed the owner using VRBO’s contact widget (shown at right in the screen shot). Within hours, the “owner” had contacted us back. She was ready to send us a contract with payment information right away.

Now, I’ve been around long enough to sense when something wasn’t quite right. First off, she was using a non-personal email from Yahoo (the handle was “livinghome1234″ or somesuch). And the owner’s last name (her first was Kathy) seemed vaguely machine-generated – I won’t repeat it here just in case a real person’s identity has been stolen and re-used to portray the “owner.” When I put the name into Google, I got the kind of results that aren’t exactly comforting – a barely used Facebook page of a person in rural Pennsylvania, and a ton of “find this person” websites. It struck me that someone who owned a million-dollar home on Martha’s Vineyard probably had more of a digital footprint than this.

Secondly, the deal did seem too good to be true. Was I about to take advantage of some poor elderly woman who didn’t understand the true value of her home? Given my history with the island, I didn’t want to be the guy who did that. I decided to cross check Kathy’s name with public real estate records for the address in question.

Turns out, they didn’t match. The real owner of the property was a very nice-looking older woman who was obviously a real person – a year or so ago she had penned a sweet obit in a local paper for her dearly departed poodle. (I know the type very well, she reminded me of my Mom, who spends a lot of time on the island with her beloved golden retriever). Hmm. Well, could be that the person who contacted me – Kathy – was just an agent working on the owner’s behalf. That certainly happens a lot. I called the real owner’s number (it was listed in public real estate records), but got a full answering machine. Darn.

Cautious but still optimistic, I told “Kathy” to send me the contract.

It was about this time I got the following email from VRBO:

Ah, drat. The listing was believed to be a fake.

But hope springs eternal, no? I awoke the next morning to a contract from Kathy. It included wire transfer instructions for the full amount of the rental, to a bank based, interestingly, in the same town as the rural Pennsylvanian’s hollow Facebook page. And it had a phone number at the top – which, when dialed, informed me that the Google Voice subscriber I had called was not available.

At this point I abandoned all hope of snagging that swell house in Edgartown, and called VRBO’s fraud department. They  were nice, but not very helpful, reminding me that the site is “just an advertising service” that does its best to protect its users, but, to summarize: Buyer beware. I asked what made VRBO suspect that the listing was fraudulent, but the nice man on the other end of the phone refused to give any more information, citing privacy concerns.

So, why am I writing all of this up? Isn’t this just another pedestrian case of Internet fraud? Well, yes, and that’s kind of the point.

Think about how easy it was for the fraudster to run this scam. First, scrape all the information from a real listing (probably last summer’s in this case), and resubmit it under a different identity.  Second, create a free email account and Facebook page for an owner’s identity, just in case a renter Googles the fraudulent name (as I did). Third, leverage Google’s free phone service to provide a contact number. And fourth, set up a bank account to collect the dough. Lather, rinse, repeat! After all, if only one in 10,000 attempts gets you a hit, it costs you nothing but time to create those 10,000 opportunities. And with some simple programming scripts, even your time isn’t really that taxed.

When it’s this easy to set up fraudulent transactions, they will flourish – and indeed, within a few hours of my being told about the listing’s suspicious nature, it was up again on VRBO, under a new listing number but otherwise unchanged. (I told VRBO about the new listing, and they once again banned it. But apparently, they don’t have any way to stop someone from listing it yet again.)

A quick perusal of the community boards on VRBO (or any other rental marketplace) reveals that this kind of scam happens a lot in the listings business. And there are some pretty basic steps one should take to insure you don’t get fooled. But to my mind the larger story here is one of incentive, trust and identity. If you take a look at the incentives working on VRBO, it becomes clear how easy it is to game the platform. VRBO wants to make it as frictionless as possible to list hot properties on its site. Renters like me want to quickly score the best deal on a hot property. And owners want to connect to VRBO’s vast market of potential renters.

But VRBO’s business model is also based on trust – as consumers of the service, we want to trust that the identities of those listing their homes for rent are in fact authentic. And clearly, for the vast majority of listings, that is the case. But given how easy it is for scammers to game the system with false listings, I don’t think I’ll ever be sending money to anyone I’ve met via their platform. And that’s a shame – because if VRBO and others took the time to qualify their marketplace up front, this kind of fraud would be far less rampant.

I think there’s a lesson here for all of us in the marketing industry. There are always going to be bad actors trying to game complex systems. Back when click fraud was a major issue, our industry had one major player who had the incentive to clean it up – Google. Google was the dominant player in search, and was a newly public company that couldn’t afford to be seen as profiting from fraud. But the programmatic adtech space is deeply fragmented, with scores of players, all of who are – according to many sources – reaping untold millions in revenue from fraudulent behavior. In short, the incentives to clean this up aren’t exactly aligned.

But imagine if just one major marketer – playing the role of the defrauded rentor – decides to make a public stink about fraud in programmatic exchanges, declaring they’ll never again spend money there. When that happens, our burgeoning ecosystem is imperiled. So once again, I say: It’s time for us to get further out in front of this problem. I’ll have more on how we might do so in future posts. Meanwhile, wish me luck in finding a place to stay this summer – from now on, I’ll be working with real humans who work on the island and know the owners personally. It might cost me more, but at least I’ll have a place to stay at the end of the day.

The 2013 Summit Arrives: Bridging Data And Humanity

By - February 11, 2013

Some of the more than 25 speakers already joining us at the 2013 CM Summit.

Over on the brand spanking new CM Summit website, we’ve announced our initial speaker lineup and progam theme for the 2013 event – Parting the Clouds: Bridging Data and Humanity.

This is the seventh annual CM Summit, the fifth as an anchor conference for New York’s Internet Week. It’s a direct result of nearly a year of work on my book, and inspired by research into the programmatic, data-driven world of advertising technology as well as some very deep roots in brand building and digital media.

The speakers are an extraordinary bunch – and this is just the first group. There are many more to come. For any of you who have been to previous events I’ve curated, you know we really sweat the details – in particular the intellectual framework of the program itself.

More on the theme:

In a scant few years, data has become a critical driver of business decisions – and increasingly, a fundamental currency of all human endeavor. But to marketers and consumers alike, “data” is often a poorly defined term that can elicit confusion, anxiety, and even fear.

Our society has embarked on a historic conversation around the role of data in business, government, and our personal lives. In the seventh annual CM Summit, we’ll seek to define just what data really is, and how we might bridge the concept of data to not only marketing, but to a deeper understanding of culture and humanity.

We will create more than 3.6 zettabytes of data in 2013 – roughly 565 gigabytes per person on earth. And that rate is doubling every two years as we adopt ever faster and more innovative devices – in particular, mobile devices untethered to one “desktop” or even one “phone.” Ten years ago, the very idea that someone might map their “social graph,” tweet their “status,” or “check in” at a location was unthinkable. Now it’s commonplace. What might be common ten years from now, as we begin to monitor our health in real time, and place sensors in our homes, automobiles, clothes and wallets?

How do we get our arms around such abundance and complexity? And how can businesses position themselves to compete in such an environment? 2013 will mark the CM Summit’s most ambitious and far reaching program. Rooted in the firmament of digital marketing, the event will reach out to explore the human implications of data, algorithms, mobility, and technological progress. In the past ten years, the marketing industry has built one of the most intricate ecosystems imaginable, with real-time bidded exchanges and powerful layers of algorithmic logic, all driven by massive storehouses of data. And while this ecosystem began with the desktop web, it’s spread to encompass mobile, video, and even search. At the Summit, you’ll meet the people behind this world, as well as the agencies, marketers and brands who power it.

We’ll continue our tradition of rigorous, in depth interviews, practical case studies, and eye-opening “high order bits” that will challenge traditional thinking and provide context for doing business in a data-driven world.

We work hard to earn your time and money, and I hope you’ll consider supporting this, the only executive conference I’m doing this year. It’d mean the world to me. Register here. I hope to see you in New York!

The 140 Character Video Is Six Seconds Long

By - January 24, 2013

Twitter announced its integration of Vine today, and to put not too fine a point on it, the service is, in essence, a way to create a video tweet. If a text tweet = 140 characters, then a video tweet = 6 seconds. More details over at TNW, but this announcement is quite consistent with my post earlier this week: Portrait of Twitter As A Young Media Company.

I’ve long pined for the time when video enters the grammar of our ongoing communication on the web. This is Twitter’s bid to frame how the medium might join the conversation. It’s not a new idea – I guess 12 Seconds was three years early and six seconds too long – but it’s an idea whose time may have come. I’ve seen the iOS app, and it’s very slick, allowing for seamless pauses and cuts. And man, is the example on Twitter’s blog (embedded here) cute. I could stare at it for a long time…well, no, wait, I did stare at it for a long time. I bet you are too. Video is very … engaging when done well.

Advertisers, sharpen your six second pencils. Here’s another native format for you to consider….

Amazon is Amazin’ Me

By - January 17, 2013

I’m a fan of Amazon, always have been, though my relationship with the brand has, ironically, never been particularly personal. I don’t feel emotional about Amazon, I feel – transactional. This despite the fact that I have probably spent more on the site than the combined college savings accounts for my three kids (Hi Kids!).

This changed today when I got this email:

Holy. Crap. I just got given all those CDs I bought from Amazon, in a format I can use, for free. 1706 songs, to be exact, many of which I probably had forgotten about.

Now THAT is surprise and delight.This is how you leverage your past relationship with your customers to foster massive loyalty.

I read about this move, of course (it’s called AutoRip), and thought “Wow, that’s cool,” but then forgot about it.

This is the *exact opposite* of what I’ve come to expect from the music industry. With those chuckleheads, every time you change formats, you have to buy the music all over again. I have no idea how Amazon got them to play along with this, but I am sure as hell glad they did.

Now, I probably have most of this music already ripped to my iTunes, but I plan to download the whole lot of it anyway, because it’ll be way cleaner, with metadata and the like. So. Cool.

(Oh, but no, I don’t plan on using the Amazon Cloud Player. Yet. But I know that’s where you’re going with all this…)

Twitter’s Makin’ Media

By - January 16, 2013

Sure, it’s a marketing ploy perfectly in line with one of Twitter’s most important advertising segments – entertainment. But Twitter’s Oscars Index is a well executed piece of media. It reminds me of the various executions FM used to do on top of Twitter, back in the day – ExecTweets with Microsoft, ATT’s Title Tweets and CupBuzz, etc. Worth checking out.

Phones! Now With Multitasking! Why Mobile Is About To Have Its Web Revolution.

By - January 13, 2013


While at CES last week, I had the pleasure of moderating a panel with four extraordinary publishers – all FM authors. The topic was “2013 Trends” and I got to hear Anand Shimpi (of AnandTech), Brad McCarthy (of The Next Web), Elaine Fiolet (of UberGizmo) and Leander Kahney (from the Cult of Mac) expound on what they’d seen in Vegas.

It was a great conversation (and yes, I wish we got it on video, but alas, we did not, it was a private event for FM clients) – but one thing that Anand said really struck me. Mobile devices, he pointed out, were a few cycles behind their PC counterparts in computing power, but were rapidly catching up. A couple more generations from now, many of the “compute constrained” services that so far have been absent from mobile will start to emerge.

And that gives me hope in so many ways.

If you read me closely (and have a decent memory, which I do not), you will recall that I am no fan of the early mobile ecosystem. “AppLand,” as I’ve pejoratively called it, does not act like the web. You can’t easily link those little chiclets called apps together, you can’t share data between them, you can’t, as a consumer, enjoy the serendipity and wonder of what the open web brought the world in its first few iterations.

But I think that will change. As devices increase in power and capability, entrepreneurs and developers will push to where value lays unearthed, and they’ll most likely follow a well worn path.

One example? Multitasking.

I’ve been in this business a long time, long enough to remember when the idea of having more than one application running at the same time on a PC was a Very Big Deal. Apple finally rolled out that capability with its System 7 in 1991. Yes, you read that right – 1991! That was when you could run applications in separate windows on a Macintosh, making it easy to cut and paste between, say, Microsoft Excel and Word, or Adobe Illustrator and the Quark publishing package.

Given it was more than 20 years ago that you could, as a consumer, easily cut and paste between applications on a PC, it’s pretty funny to see how Samsung is currently marketing its Galaxy Note II “phablet” (or “Flablet”, as Leander called it on the panel). The heart of the commercial is this: You can run TWO apps AT THE SAME TIME! WOW! And you can cut and paste between them!

All I can say is this: If it’s 1991 in mobile land, that means just one thing: 1993 is right around the corner. The World Wide Web is about to hit mobile apps. It’s about time.

A Month In With The Nexus 4: Google Strengths Emerge

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It’s been a month or so since I bailed on the iPhone and went all in on Google’s flagship Nexus 4. I’ve been keeping mental notes on the transition, and thought it might be useful to others if I sketched out a few observations here. Also, I imagine some of you will have good input for me as I learn to navigate the Android OS – like any new environment it has its share of ticks, tips and tricks that, if you don’t know them, are rather hard to crack. Once learned, however, they are extremely useful.

For example, I didn’t know going in that the standard keyboard has a “swipe” feature, which lets you quickly drag your finger across the keys as algorithms figure out what words you are trying to make. It works so well I haven’t bothered to download the alternative keyboards readily available in Google’s (vastly improved) Play store. In fact, overall the text input system of the Nexus is so much better than the iPhone, it makes me wonder what’s wrong with Apple – until, of course, I start to think more broadly about the two companies, and it becomes far clearer. Apple’s ecosystem is the product of a careful manicured, top-down design approach. Google’s is more messily bottoms up. For years, Apple’s devices have been far superior to Android. But the collective intelligence of Google’s approach is starting to lap the fabled Cupertino icon.

Which brings me back to the Nexus’ text input. Just as I was starting to use the “swipe” functionality, I noticed the little microphone icon next to the space bar. It’s the same icon that I’d been using in the Google Search app on my iPhone, which worked startlingly well. I’ve found that the Nexus 4′s voice input is close to magic – it’s become a cocktail party parlor trick, in fact. It runs circles around Apple’s Siri – as countless head to head comparisons with friends who have an iPhone 5s has proven. It makes texting and answering short emails almost fun. It’s changed how I think about communicating, for the better.

Why is it so good? Because Google is, at its heart, a big data processing and learning machine. Its roots as a search company means it looks for signals inside unimaginably large datasets, and refines its results over and over until it starts to get things right. That’s what it’s done with its voice recognition engine, and it’s paid off handsomely in a software win inside Android. And I believe increasingly, it’s going to be that software+cloud processsing+iteration+UI loop that will mean Google wins over Apple this year (one of my predictions from last week as you may recall).

Other notes about the phone: It’s slick, literally. It’s covered in Gorilla glass that gives it a great feel, but it will drop out of your hands if you are not careful. The Nexus 4 is still in limited release, and when I got mine, protective cases were backlogged. Not anymore. But in the past month I did manage to crack the back glass, obscuring the otherwise excellent camera lens. It was not easy to figure out how to replace the cracked glass (an entire ecosystem has already developed around Apple’s similar problem, our family has probably cracked half a dozen iPhones in the past few years). I ended up getting a new phone from a colleague at Google – not service I expect your average consumer is going to get, I will admit. I expect one of Google’s major challenges this year will be customer service. It’s not obvious, from the evidence, if Google is really going to lean into being a hardware servicing company.

Once you do get a new phone, the magic of Google’s cloud approach shines through. When you fire up a new device, nearly everything you had already installed on your previous phone just automagically shows up again – because it’s all stored on Google’s servers. All I had to do was reset my mail accounts and re-enter my passwords for my favorite apps, and I was good to go.

From what I have heard from those who use Apple’s iCloud services, it’s not that easy over in iOS land. I don’t have experience with iCloud, because I don’t like Apple’s approach (it seems hell bent on figuring out ways to lock you in and start charging you), but my wife is an iPhone user who has had nothing but pain moving from one iPhone to the next using the service. Google’s approach is free, easy, and it’s covered under a far more liberal data philosophy (I’ve written about that in The Nexus 7 and The Cloud Commit Conundrum: Google Wins).The key to it all working is to have a single Gmail account, it seems, which I have now. Google has definitely falled down on this point in the past – I still have phantom Gmail accounts lurking out there that are not connected to anything, but seemed important to create for some reason or other in the past. Connecting all your points of contact with Google – Calendar, Docs, Picasa, Google+, etc. – is still sort of confusing. I’m uncertain, for example, how to get the right pictures onto my phone, as Google seems to automatically favor Google+ galleries, but I am uncomfortable uploading pictures there as I don’t know how they might be seen by others.

Centering my Google life around one Gmail address means I have to check that Gmail at least a few times a day to see if anything important has changed. I use my own email under the battellemedia.com domain, and also have an email with FM. I’d like to see them all in one place, but that requires I perform some unnatural acts of IT (reconfiguring for POP from IMAP, for example. I know it’s possible, but I don’t want to deal with the work.)

Thanks in part to the torture of working with the calendar and contact applications native to Macintosh and iOS, I’ve recently migrated to Google Calendar and contacts. I cannot report that these are perfect solutions, but as I start to depend on them exclusively, I am learning their quirks, and finding they work fine. I’m still figuring out the contacts piece. I have more than 10,000 contacts and they are a mess. I am uncertain how best to clean them up – in particular, where to put the energy. Right now I am still connecting my old Outlook system to Apple contacts on the Mac via Plaxo, and then updating Google contacts via the Apple contacts. Google maintains a copy of the mess in its cloud, but I’ve not tried to clean that copy up, because I fear it will just be repopulated with bad data from Apple or Plaxo. In short, I am still treading water in this department. Any and all suggestions gladly taken. I wish someone would fix this once and for all.

Now, a phone is supposed to in fact be a phone, and in that department the Nexus 4 is fine. It’s not better or worse, just fine. It has some hitches in the OS, but nothing worth writing home about. It does run hot, but it also runs very, very fast. I remember testing a Galaxy 2 that was really slow feeling. This phone is far superior.It’s also way faster than my iPhone 4, but that’s to be expected, it’s a newer model.

I have a lot more to learn about the Nexus and its Android environment. I don’t like endlessly futzing with my phone, so I haven’t really tricked it out yet. I have all the apps I used on my iPhone installed, and they all work fine. One irritation: One app that I paid for on the iPhone (a GPS tracker for rides and runs) does not acknowledge the paid relationship for its Android version, forcing me to pay again for the new platform. That’s just wrong, IMHO, but it’s not the fault of Android or Google.

The Nexus 4 is a “pure” Google phone – it’s made by LG, but it’s unlocked (I just popped in my AT&T sim from my old iPhone) and the software is all Google driven. It’s in limited production – I understand it’s been in and out of stock in Google’s store. Right now, it’s sold out. That’s a problem, or perhaps, that’s Google’s plan. Either way, it can’t yet be seen as a direct competitor to Apple – it’s not available at scale. But given my experience anyway, I think it should be soon. I dig the device and don’t miss the iPhone at all. So far, so good.