free html hit counter May 2011 - John Battelle's Search Blog

Filmmaker Tiffany Shlain Declares Interdependence: The Internet Is Changing How We Think

By - May 31, 2011

tiffany.jpgOne of the curveball sessions I’m most looking forward to at next week’s CM Summit is with filmmaker Tiffany Shlain, whose recent documentary features “Connected” was selected for inclusion at Sundance (and many other prestigious festivals.) Today I jumped on the phone with Shlain, who has been a fellow traveler since the days when I started The Industry Standard and she founded The Webbys. We’ve both moved on from those heady days, but find our work is once again interconnecting – “Connected” is an essentially optimistic but cautious story of Tiffany’s own life, work, and passions, in particular as it relates to her relationship with her father, a renown physician and author who spent much of his life searching for patterns in human behavior which transcended traditional boundaries of academic pursuit.

In short, the film is a call for all of us to move past our current frame of thinking, and to leverage the moment we are in to embrace a new philosophy – that of interdependence. The axis of this movement is the Internet, Shlain argues, and we have it within our grasp to leverage digital networks to solve the extraordinary problems we’ve collectively created through, well, collective creation.

Shlain was in a good mood as we began our conversation – she had recently learned her film had been picked up for national theatrical distribution in the Fall. That’s a big deal for a committed independent filmmaker, to be certain, but it’s also something of a quandry – theatrical distribution is “how films are normally done” and Shlain has plenty of unique ideas about how to get her work out into the world.

We’ll be talking about some of those ideas, which range from using Facebook to drive local screenings, to a mobile app specifically for the film, to continuing the film as a conversation across the web through the creation of three-minute “follow-up” films, the first of which will be crowdsourced through YouTube.

As I asked earlier about Bill Nguyen, why have Shlain at a digital marketing conference? Well, “Connected” is certainly about the impact of the Internet on our lives. But also because, as Tiffany says in her film, “emotional connection drives everything we do.” Marketers need to be reminded of this from time to time, in particular in the context of the constant, real time connections for which all brands are now the stewards. It struck me as somehow appropriate to have an artist grace our stage, and I’m thrilled Tiffany has agreed to join us.

The CM Summit is just one week away….so register today before we sell out.

Special thanks to our sponsors: Blackberry, AT&T, Google, Quantcast, Demand Media, Facebook, Outbrain, Pandora, Pixazza, R2integrated, Slideshare, Yahoo!, AOL, American Express OPEN, Balloon, BriefLogic, Evidon, Marketing Evolution/Telmar, Mobile Roadie, Spiceworks, and Ustream. And a shout out to our partners at IAB, Mashable, paidContent, ReadWriteWeb, SMAC, and TechZulu.


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The Colorful Bill Nguyen: The Market Will Come

By - May 30, 2011

Bill_Nguyen_headshot_png_100x100_sharpen_q100.jpgIn preparation for our short onstage discussion at CM Summit next week, I recently hopped on the phone with Color founder and CEO Bill Nguyen. Color, ostensibly a social-photo app, is backed by big money and saddled with huge expectations. It launched with great fanfare in March. I wrote glowingly of its potential here. I got a fair amount of sh*t for being too rosy in my estimation of the service’s potential. By April, Color had been written off as a failed effort by much of the blogosphere, and folks moved on to the next shiny object.

None of this seems to bother Nguyen, who’s been around the block a few times more than your average startup bear. He sees a wave rising in the distance, and he’s building Color to ride it. Whether or not others see the wave is not particularly interesting to him. As far as he’s concerned, it’s coming. Folks will get on board when the time is right.

So what is the wave? It’s a pivot in the fundamental organizing principle of how social networks work. He wants to move social past the friend network. Nguyen is certain that Facebook, for all its power, is stuck in a limited model – a poorly instrumented friend graph that you set up once, then run forever. I’ve called this the “instrumentation problem” of Facebook – it simply does not allow the nuance of true social interaction.

To Nguyen’s mind, the next wave of social will be driven by proximity. By that, he means by people who are near other people. If you’ve ever seen that famous video of a festival flash dance, you know how quickly human beings can create social groups. Color is meant to be an app that understands this essential human nature, “appify it”, and add value to it in various ways. His first choice was photos, but that’s really just a proxy for any number of things folks might want to share and relate to as a group (and as members of that group even when not together). Over time, these shared social group objects become intermingled with physical locations, and all sorts of goodness ensues.

However, if you’re going to make an essentially social service, as Color is, you can’t ignore Facebook. Color 1.0 did just that. I expect the next version will not. Facebook is the oxygen in today’s social web. Unless you plan on beating Facebook head to head, it’s best to beat it by joining it.

Nguyen’s goals for Color are very, very big, and getting there will require a lot of work, a lot of capital, and a lot of assumptions that will have to prove out over time. One of them is that Facebook won’t add Color-like features to its service. But while Nguyen told me adding proximity features to Facebook should be “mission critical,” he doesn’t see the social networking giant focusing on it in the near term. He’s probably right.

So why have Color and Nguyen at a conference about digital marketing? Because I see one of our jobs at FM as pushing all of us to think about how the world of human relationships might look three to five years out. Remember, five years ago, Facebook was a curiosity. It pays to pay attention to very smart folks building tools they don’t expect will be fully scaled till the year 2015 or so. Nguyen is one of those folks.

Oh, and at scale, Color would be one hell of a marketing channel. Bill’s got a few thoughts about that as well.

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The CM Summit is just one week away….so register today before we sell out.

Special thanks to our sponsors: Blackberry, AT&T, Google, Quantcast, Demand Media, Facebook, Outbrain, Pandora, Pixazza, R2integrated, Slideshare, Yahoo!, AOL, American Express OPEN, Balloon, BriefLogic, Evidon, Marketing Evolution/Telmar, Mobile Roadie, Spiceworks, and Ustream. And a shout out to our partners at IAB, Mashable, paidContent, ReadWriteWeb, SMAC, and TechZulu.

The Swan Song of Mich Matthews, Outgoing Chief of Marketing at Microsoft

By - May 27, 2011

mich-matthews-microsoft-marketing-head.jpgAfter a 22-year career helming communications and later all of central marketing for Microsoft – she counts her budgets with a “b”, folks – Mich Matthews, who I admit I’ve grown fond of, is leaving Microsoft later this summer.

For years I’ve asked Mich to sit down with me and endure one of my trademark grillings, and for years she’s demurred, in the main because she believes that the CMO should not be a front person. “You’re an onstage guy,” she told me when we last spoke. “I’m the person pulling the ropes backstage.”

Well, maybe because she’s leaving, and maybe because she’s exploring what comes next (she honestly doesn’t know, but has an inkling), Mich has finally agreed to speak her mind on stage, and if our prep conversation earlier this week was any indication, it’s going to be one hell of a swan song.

Mich opens Day Two of the sixth annual CM Summit in NY just 10 short days from now. And she’ll have some serious stories to tell.

For example, it was Mich in the wings as her boss Bill Gates arrogantly defied the US Justice Department in a disastrous videotaped antitrust deposition in the late 1990s. Not very many people saw that video – but imagine, as Mich certainly has, if that video had gone viral on YouTube. “Thank God YouTube didn’t exist,” Mich told me. Today’s leaders in key areas – search and social, for example – are headed for equally fateful outcomes if they don’t heed the lessons of how the USS Microsoft foundered on the shoals of government policy.

Mich, who in private has always been extraordinarily candid, is ready for her next chapter. When I asked how she felt, she told me “Like I just got a degree in awesome from the University of Awesomeness.” It’s not that working at Microsoft was terrible, but rather that after putting in more than two decades, she had earned the right to look at the world from a new perspective.

It will be that point of view I”ll be asking about first, and then we’ll get into some history, as well as some prognostications about the industry in general. Lest we forget, this is the woman responsible for taking Bing and marketing it to a more than 100% share increase in less than two years. The person responsible for fighting off Google in office apps, Apple in mobile, Sony and Nintendo in gaming, Oracle and scores of others in Enterprise, and, and, and…She’s got war stories, and she’s got lessons learned.

In fact, I’m thinking about giving her opening session more time, as I know we’ll run out of it too soon.

Oh, and PS – Register today before we sell out. It’s getting close!

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Special thanks to our sponsors: Blackberry, AT&T, Google, Quantcast, Demand Media, Facebook, Outbrain, Pandora, Pixazza, R2integrated, Slideshare, Yahoo!, AOL, American Express OPEN, Balloon, BriefLogic, Evidon, Marketing Evolution/Telmar, Mobile Roadie, Spiceworks, and Ustream. And a shout out to our partners at IAB, Mashable, paidContent, ReadWriteWeb, SMAC, and TechZulu.

Taking Twitter to the Next Level: President of Global Revenue Adam Bain

By - May 25, 2011

adam-bain.jpgTwitter. It’s our favorite conundrum here in Internet Media Land, isn’t it? On the one hand it’s changing the world and growing like crazy, with more than 200 million users who generate 155 million tweets a day. The services handles tens of billions of search queries a month, putting it on scale with some of the most elite platforms in the world. However, only a fraction of its users are also active creators of content; most are readers and followers – and that’s where Twitter can be confusing*. If Twitter is to truly scale, it needs to become a more compelling media experience. Further, Twitter’s initial foray into advertising products, its “Promoted Suite” of services, are garnering some mixed reviews, mainly for a lack of scale, though the company tells me it engages with 600+ advertisers who have run 6,000+ campaigns to date.

The company is openly self critical of its shortcomings, and knows it has work to do to make its service less opaque and more valuable to both marketers and users (not to mention developers, who have been scratching their collective heads of late, wondering how best to create value in the Twitter ecosystem). In March the company welcomed co-founder Jack Dorsey back into an active product role, and just this week it acquired TweetDeck, a respected third-party developer which had created a custom interface for advanced Twitter consumers.

And perhaps no question has dogged the company more than this one: When and how can Twitter make money? The issue is further freighted by staggering valuations in the private secondary market, which have wrapped a multi-billion dollar valuation albatross around Twitter’s still slender neck. The successful IPO of industry bretheren LinkedIn and Yandex, and the expected success of Pandora only heighten expectations for the young company.

Perhaps, given all this, Twitter doesn’t need to be profitable to have a successful initial public offering, but it certainly has to show numbers that prove the company is on its way. The man responsible for that job, Adam Bain, will be sitting down with me on day one of the sixth annual CM Summit in two short weeks.

Early revenue estimates are encouraging – eMarketer estimates $45 million in 2010, and more than triple that this year. But it’s expensive to maintain the infrastructure – and staff – needed to keep Twitter running. At least Bain has experience in both. He came to Twitter from Fox Interactive, where, among many other things, he helped lead the acquisition of MySpace and build out a scaled revenue platform across all of Fox’s online properties.

So it’s fair to say we’ll be having a robust conversation at the Summit. I’ll be asking about all this and more, and I’d love your input as well. If you have a question you’d like me to ask Adam, leave a comment here or join the conversation on the #CMSummit hashtag. See you in New York!

Oh, and PS – Register today before we sell out. It’s getting close!

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*I’ll be writing a longer post on this soon, for one take, check VentureBeat.

Special thanks to our sponsors: Blackberry, AT&T, Google, Quantcast, Demand Media, Facebook, Outbrain, Pandora, Pixazza, R2integrated, Slideshare, Yahoo!, AOL, American Express OPEN, Balloon, BriefLogic, Evidon, Marketing Evolution/Telmar, Mobile Roadie, Spiceworks, and Ustream. And a shout out to our partners at IAB, Mashable, paidContent, ReadWriteWeb, SMAC, and TechZulu.

On the Future of Media: Starcom MediaVest Group CEO Laura Desmond

By - May 24, 2011

ThDesmond_PREFERRED_1.jpge sixth annual CM Summit is just two weeks away, and that means I’m knee deep in prep: thinking about the major themes driving our industry, and in particular, those driving media and marketing.

This is why I’m so pleased that our opening conversation will be with Laura Desmond, the CEO of Starcom MediaVest Group, one of the largest buyers of media in the world. SMG recently made news by winning Microsoft’s lucrative business in the US, and counts P&G, Walmart, Coca Cola, and GM amongst its all star roster of clients.

In short, Desmond has a front row seat to the changes happening in media and marketing today, and from the notes I took in our prep call earlier this week, our onstage conversation should be compelling. Some of the topics we’ll be covering:

- The “consumerization of IT.” As technology becomes integrated into all of our lives, large business to business marketers like Microsoft and Oracle are contending with changing demands of their customers in the workplace. Conversely, the large consumer packaged goods companies like P&G must become IT companies, as consumers demand they respond as nimbly as the Amazons, Googles, and Netflixs of the world.

- Brands as publishers. This is the theme I’ve been writing and preaching about since the founding of Federated Media in 2005, but it’s taken center stage with major marketers this year, according to Desmond. Brands need to become curators, filters, and providers of consumer experiences, she argues, and they need to work in new ways with traditional publishers to get there.

- The shift of media budgets from television to digital. This is the elephant in the room everyone can see, but no one can shoot. While the big five digital platforms command nearly 80% of digital budgets, the truth is, television brand dollars still rule the roost. Why? Desmond has some answers, and expect to hear a call for the end of “market mix modeling,” a practice which began in the 1950s and has barely changed since.

- The role of demand side platforms, real time bidding, third party data, and exchanges in today’s evolving market, an issue which dominated the Interactive Advertising Bureau’s annual meeting and conference earlier this year.

There’s a world of issues to cover off in our opening conversation, and with more than 30 speakers from GM, Visa, Sony, Google, Facebook, Twitter, and more joining us on stage across one and a half days, our goal is to give CM Summit attendees a high-level look at the business of marketing, in a rapid-fire conference that will keep folks on the edge of their seats.

Register today before we sell out. And if you have a question you’d like me to ask Laura, leave a comment here or join the conversation on the #CMSummit hashtag. See you in New York!

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Special thanks to our sponsors: Blackberry, AT&T, Google, Quantcast, Demand Media, Facebook, Outbrain, Pandora, Pixazza, R2integrated, Slideshare, Yahoo!, AOL, American Express OPEN, Balloon, BriefLogic, Evidon, Marketing Evolution/Telmar, Mobile Roadie, Spiceworks, and Ustream. And a shout out to our partners at IAB, Mashable, paidContent.org, ReadWriteWeb, SMAC, and TechZulu.


The Past Week In Signal, 5.23 Edition

By - May 23, 2011

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Another seven days, another news cycle full of chewy goodness. For you 316K or so RSS readers, here’s what I do from about 8-10pm each evening, over on the FM blog:

Monday Signal: Mind Your Private Bits, Folks, It’s Getting Hot

Friday Signal: LinkedIn Steps Out

Thursday Signal: Policy Takes Center Stage, and It’s Not Going Away

Weds. Signal: I Speak for the TVs!

Tuesday Signal: A Rare Slow Day, Enjoy It

Monday Signal: WTF!!!

If it suits your information consumption goals, sign up for Signal’s email newsletter or RSS feed on the FM home page (upper right box).

There Are No More "Dot Coms"

By - May 19, 2011

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At least, there shouldn’t be. We’ve passed that era. Any business of scale and worthy of going public, as LinkedIn did today in spectacular style, isn’t a dotcom. It’s a real business, with significant impact in several important markets. In LinkedIn’s case, those markets include publishing, recruitment, and professional services. So what if they are leveraged over a digital platform that has a “.com” address? At this point, that’s pretty much the entire US economy, not to mention a significant percentage of the “rest of the world.”

I’m tired of the easy comparisons to the dotcom bubble. They simply aren’t accurate.

What Makes Your Business Special?

By - May 17, 2011

BigBreak.pngAs I’ve told folks on Twitter, I’m a judge in American Express OPEN’s “Big Break” program, a Facebook promotion that is offering five worthy small businesses a chance to fly to Facebook HQ and get a complete “business makeover,” as well as $20,000 in cash.

As someone who has started five or so small businesses, I know the power of a helping hand at the right time, heck, I know the power of just organizing oneself to enter a contest like this. Just doing the work of communicating why your business is worthy of support from someone else is an exercise that can yield benefits all on its own.

And every one of us knows a small business that we love and want to support, I know about ten, in fact. I’ve been telling them about this program, and encouraging them to sign up. I hope you will do the same.

But time is running out. The deadline to enter is this Friday, May 20th.

Entry is fairly straightforward and simple – a three part questionnaire, a photo upload portion, and contact information. The entry questions are listed below:

“Tell us about your business. What makes you excited to come to work every day?”

“How do you envision Facebook impacting your business?”

“How could a Big Break help your business and your customers?”

25-30 semifinalists will be narrowed down to 10 finalists, followed by 5 community-chosen winners. The prize is as follows:

• 10 finalists, as determined by judging, will:

• Be filmed and have a video created by American Express for use in community vote

• Receive $2,500 in Facebook ad credits

• 5 winners, as determined by community voting, will each receive:

• A trip to Facebook headquarters for a two-day Facebook business makeover

• $20K to grow their business

• Opportunity to appear in OPEN Facebook webisodes

As most of you know, American Express OPEN Forum is jointly produced by my company, FM, but I’m promoting this program because I believe in it. So if you run a small business, or know and love someone who does, encourage them to apply!

The Last Week in Signal

By - May 15, 2011

FMsignal-sidebar.gif Here’s the last week in Signal for all you 315,000 or so Searchblog RSS readers (THANK YOU, btw!)

Monday Signal: WTF!!!

Tuesday Signal: The Best Marketing Conference, Ever

Weds. Signal: Google Beats The Android Drum, Microsoft Buys Skype

Thursday Signal: It’s All Google, But It’s Not All Good

Friday Signal: Is Apple Killing the Bees?

Monday Signal: Pay Me To Watch That Ad!

Initial Web 2 Summit Lineup Announced

By - May 11, 2011

Today we announced the first tranche of speakers for this year’s Web 2 Summit conference, Oct. 17-19 at the Palace Hotel. It’s a great group, but we’re really only getting started. I’m mixing up the programming approach quite a bit this year, with no panels and a lot more short, impactful High Order Bits and data visualizations. Right now we have 26 or so speakers confirmed, but I expect we’ll be at nearly three times that by the time we’re done. The program is going to be BANG BANG BANG, not that it dragged in the past….

One new thing I’ll be doing as well is forming an advisory board. More on that soon, but my goal is to gather input on the program from a diverse set of voices. This is something I did way back when we started in 2004, it felt right to do it again.

You’ll notice the lineup has a fair share of the industry heavyweights you might expect me to interview (Steve Ballmer, Dick Costolo, Steven Elop, Michael Dell, etc), as well as some names that perhaps you have not heard of (Intel anthropologist Genevieve Bell, “The Information” author James Gleick, etc.). In the coming months, I’ll be announcing new additions pretty frequently, mainly through Twitter, so if you want to stay on top of them, follow me or the Web 2 Summit handle.

Below are the speakers in visual form.

Registration is open, if you want to come, now’s the time, as you get a far better price. We’ve sold out registration every year since 2004.The link at left includes the discount, which lasts, if I recall, only for a short time. Hope to see you there!

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