The Thursday Signal: Is Google Losing Its Customer Focus?

I’m a bit reticent to jump into this, as I’m not sure you all care that much, but I’ve got a decent reason for writing about Buzz (yesterday’s piece) again today.   First, I’ve seen a piece (Calacanis) proclaiming Buzz the second (third? fifth?) coming of social. Facebook will “lost…

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I’m a bit reticent to jump into this, as I’m not sure you all care that much, but I’ve got a decent reason for writing about Buzz (yesterday’s piece) again today.  

First, I’ve seen a piece (Calacanis) proclaiming Buzz the second (third? fifth?) coming of social. Facebook will “lost half its value” due to Buzz’s arrival, Jason opines. I think this is silly. Then again, I seem to think a lot of things are silly. Pretty soon, I’ll be chasing kids off my front lawn, the way I’m going. And I’ve not used Buzz, nor will I, as I’m not a Gmail user nor do I plan on becoming one. So don’t listen to me if you are a Gmail addict who wants to recreate your entire social experience in that medium. Go nuts. I’m all for more options.

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Another Ocean to Boil: Google May Take On ISPs

Whoa cowboy, yet another massive industry Google will try to reinvent? Apparently. From a blog post announcing the initiative: We're planning to build and test ultra high-speed broadband networks in a small number of trial locations across the United States. We'll deliver Internet speeds more than 100 times faster than…

Whoa cowboy, yet another massive industry Google will try to reinvent? Apparently.

From a blog post announcing the initiative:

We’re planning to build and test ultra high-speed broadband networks in a small number of trial locations across the United States. We’ll deliver Internet speeds more than 100 times faster than what most Americans have access to today with 1 gigabit per second, fiber-to-the-home connections. We plan to offer service at a competitive price to at least 50,000 and potentially up to 500,000 people.

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A Google Twitter Killer? Not Till Google Mutates

That’s the rumor (BI via WSJ). The idea is to let Gmail become your portal into status update.   It won’t work, period, unless it connects to Facebook and Twitter. And so far, as I’ve pointed out before, Google won’t do that, at least, not yet, and and certainly not in…

Screen shot 2010-02-08 at 11.52.49 AM.pngThat’s the rumor (BI via WSJ). The idea is to let Gmail become your portal into status update.  

It won’t work, period, unless it connects to Facebook and Twitter. And so far, as I’ve pointed out before, Google won’t do that, at least, not yet, and and certainly not in the way it should be done.

Google is simply not understood by consumers to be a place where they can connect with friends and colleagues. If it intends to become that, it has some DNA mutation in its future.

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The Monday Signal: Monday Morn. Advertising Quarterback

Was it really as simple as that? Google CEO Eric Schmidt took to the blogwaves after the Super Bowl yesterday to explain Google's surprising decision to purchase an ad thusly: We didn't set out to do a Super Bowl ad, or even a TV ad for search. Our goal was…

Was it really as simple as that? Google CEO Eric Schmidt took to the blogwaves after the Super Bowl yesterday to explain Google’s surprising decision to purchase an ad thusly:

We didn’t set out to do a Super Bowl ad, or even a TV ad for search. Our goal was simply to create a series of short online videos about our products and our users, and how they interact. But we liked this video so much, and it’s had such a positive reaction on YouTube, that we decided to share it with a wider audience.

If there’s one thing Google’s consistent about, it’s the company’s approach to PR: it always sounds reasonable and intellectually defensible, but it’s never really the whole story. Google didn’t set out to run a Super Bowl ad, that’s for sure. But somewhere in the last five or so years, it became the kind of company that would. And that’s the point. I mean….is Eric serious when he implies somehow he needs television to find a “wider audience.” I mean, seriously?!

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Updated: Google to Air “Search Stories” Ad During Super Bowl…

Remember when I wrote about the new "Search Stories" ads for Google's core search offerings?In that post, I noted "It's truly a brand campaign: Google is not selling anything here other than its own brand – that ephemeral sensibility that resides between its customers' ears." Well I've got a pretty…

Remember when I wrote about the new “Search Stories” ads for Google’s core search offerings?

In that post, I noted “It’s truly a brand campaign: Google is not selling anything here other than its own brand – that ephemeral sensibility that resides between its customers’ ears.” Well I’ve got a pretty reliable source who is telling me Google plans to hit the branded advertising big leagues this Sunday – the source says Google’s “Parisian Love” ad (below) will air during the third quarter of the Super Bowl.

Now that would be a true turning point for the brand – a brand that, for nearly ten years, dismissed brand advertising as a waste of money (“The last bastion of unaccountable spending in corporate America,” in Eric Schmidt’s words back in 2006), and built its entire fortune on turning the advertising model upside down.

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Thursday Signal: Are You Checked In?

Today is all about checking in. Not so much driven by anything in today's news, but every week or so I'll just go off based on what's on my mind – driven by the news, to be sure, but also by the bricolage of a lot of inputs over…

Screen shot 2010-02-04 at 11.08.18 AM.png Today is all about checking in. Not so much driven by anything in today’s news, but every week or so I’ll just go off based on what’s on my mind – driven by the news, to be sure, but also by the bricolage of a lot of inputs over time.   

And over the past few weeks, I’ve been developing a thesis around the concept of “checking in.” Now for those of you not playing along at home, “checking in” is the terminology for “declaring where I am and what I’m doing through mobile devices and social media platforms.”

As usual, I’m a late bloomer in this new trend. I joined Foursquare, one of several check-in-based services, about a month ago. I’ve started checking in at work, the gym, various restaurants and local businesses. The service has a strong game element, with social capital earned for checking in, or doing more than one thing in a day, or unlocking action-based “badges,” or repeat check ins over time (Foursquare makes you “Mayor” of a location if you check in there the most. Competition amongst Foursquare nerds is pretty intense for those Mayorships.)

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The Friday Signal: Will Apple Flash Us, or Not?

The news today was still iPad driven, for the most part, with the question of whether Flash will be supported at its core. So far, the answer is no, and Adobe semi-officially chastised Apple in this post: Apple's iPad — a broken link?. However, a site called 9to5Mac studied the…

The news today was still iPad driven, for the most part, with the question of whether Flash will be supported at its core. So far, the answer is no, and Adobe semi-officially chastised Apple in this post: Apple’s iPad — a broken link?. However, a site called 9to5Mac studied the iPad introduction video, and found that Flash must be working on the device, because it’s used on the nyt.com, which was featured in the demo: The iPad has Adobe’s Flash on Apple’s video. This of course is important to marketers, as Flash is pretty much an industry standard for rich advertising. Is Apple really planning a total end around, as IAB CEO Randall Rothenberg warns in this post?

I’m not so sure. I’d wager Apple and Adobe are deep in negotiations right now, and I’d also wager part of it has to do with Flash’s execution in the Mac and associated operating systems. Why? Well, it’s not a secret that Flash is resource intensive and reportedly buggy on the Mac (at least, that’s what developers are saying). Perhaps Jobs is using the iPad as leverage to get Adobe to focus on his platform. Or, perhaps he really is spurning the company’s technology. Stay tuned.

Meanwhile, a Google exec (Hal Varian) damns the iPad with faint praise, reminding us all that Google and Apple are circling each other in the mobile device market like boxers calculating their first flurry of punches. And O’Reilly Radar has what I think is the best take on the iPad I’ve read so far: The iPad is the iPrius: Your Computer Consumerized.

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The Thursday Signal

The iPad announcement took two months to build up, so it's not going away in one day. Today's news is dominated by Monday morning quarterbacking around the device, and so far, the fanboys and tech blogosphere are, by and large, not pleased. The image at left represents a few…

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The iPad announcement took two months to build up, so it’s not going away in one day. Today’s news is dominated by Monday morning quarterbacking around the device, and so far, the fanboys and tech blogosphere are, by and large, not pleased. The image at left represents a few of the stories I’ve been reading across the web. I’ve filed them away in a folder I call “Predictions Support”, as they all seem to support my thesis that the iPad would disappoint. Time will tell. And I still want one, and I’m not convinced there isn’t a counter story in there somewhere.

Meanwhile, there are a few deficits in the iPad that are material to the marketing business. First, the iPad does not support Flash. That’s just silly, unless Apple really thinks it can force marketers to create purely for its own distribution channel (or envisions the iPad as an ecosystem devoid of ads, which is possible). Second, it has no camera, though I’m sure camera devices can be added to it (and probably will be added natively in future versions). Third, as I predicted, it’s another orifice for Apple’s iTunes and App Store, so it’s not an open web device. Then there’s the unfortunate choice of name, which I think will fade over time. There are many other features (or lack thereof) that folks are finding fault with, for more, check this piece on Gizmodo.

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Why The Apple iPad Will Disappoint (The Obama Effect)

(image ) While the world watches the next coming of Jobs, I reflected on my gut feeling as to the iPad, and why that feeling is inherently one of disappointment (see my predictions 2010 (#5) and my post earlier this week).   And I’ll admit, this one is not entirely…

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(image ) While the world watches the next coming of Jobs, I reflected on my gut feeling as to the iPad, and why that feeling is inherently one of disappointment (see my predictions 2010 (#5) and my post earlier this week).  

And I’ll admit, this one is not entirely logical. But then again, I don’t always base my predictions (or my business decisions) on pure logic. Sometimes I just go with a feeling.

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Search On: Google Does Pure Branded Advertising…

…for its core property, search. And it's pretty good (it's a series of well produced ads, on YouTube, natch). I've predicted for some time that Google would have to start brand marketing itself, but so far I've only seen product marketing for Adwords or Android. This is the first…

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for its core property, search. And it’s pretty good (it’s a series of well produced ads, on YouTube, natch). I’ve predicted for some time that Google would have to start brand marketing itself, but so far I’ve only seen product marketing for Adwords or Android. This is the first time I’ve seen a real ad for Google.com search. See it below. (I noticed this because the teaser banner, above, was running tonight on my own site through Adsense…)

Watching the series (which were uploaded to YouTube two months ago), it strikes me that Google is being pretty thoughtful here about what its brand means, and how search is changing in both its interface and its usage, and the power it has to change lives. Many Google properties are referenced, including mobile search, maps, universal search, YouTube, and more.
Update: I’ve now seen this campaign on the NYT as well, roadblocked. It’s truly a brand campaign: Google is not selling anything here other than its own brand – that ephemeral sensibility that resides between its customers’ ears.

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