Titans Column: Bob Wright

I'm behind in posting my B2.0 columns, but this one (paid sub required, so read on below) was fun to do…. TITANS OF TECH The Internet Puzzle NBC Universal CEO Bob Wright has put together all the pieces of the perfect media conglomerate. Will the Web tear it apart?…

I’m behind in posting my B2.0 columns, but this one (paid sub required, so read on below) was fun to do….


The Internet Puzzle

NBC Universal CEO Bob Wright has put together all the pieces of the perfect media conglomerate. Will the Web tear it apart?


By John Battelle, September 2005 Issue

Bob Wright stepped into the big leagues of media last year, when he led NBC’s merger with Vivendi Universal Entertainment. The megadeal turned the TV network chief into a major Hollywood player, with movie studios, theme parks, and an expanded lineup of cable channels in his domain. At a time when big media is aching to get smaller — look no further than Viacom’s planned breakup into two companies — Wright decided to double down on creative content. And he might not even be done yet: In July the New York Post reported that NBC Universal is in talks to acquire DreamWorks SKG, a move that would beef up its movie portfolio.

So far, sticking with content looks like a smart bet. Even as NBC plummeted to fourth place in viewership, cable and film earnings kept the company, which is 80 percent owned by GE (GE) and 20 percent by Vivendi, growing in the double digits. But Wright has more on his mind than a replacement for Friends. Electronic piracy, the bane of the music industry, is starting to hit movies. Google, TiVo, and Yahoo are threatening to upend the video business. Wright still believes he’s made the right bet — content, he says, will have value, no matter who distributes it. But he openly admits that the Internet is making things “awkward” for him. Business 2.0 met with Wright to find out how he plans to sort things out.

What do you make of the fact that a major television executive like Lloyd Braun has gone to Yahoo?

I’m happy that things worked out so well. You have to admit, it’s surprising. A year ago ABC was down in the dumps and he and Susan Lyne got “Goodbye and good luck.” Both of their shows, Lost and Desperate Housewives, turned out to be rescue shows for ABC. It’s really quite remarkable that both of them are elsewhere now.

This kind of movement is evolutionary, though. We are all migrating to a digital world, and people move from content businesses to distribution businesses all the time. You happen to be picking one who went to the Internet. They could just as easily have gone to the wireless side or cable or satellite, or some other piece of the distribution game. But of those forms of distribution, the most awkward ones for us are the Internet search engines. And they are very important. I don’t mean to downplay them.

What do you mean by “awkward”?

Our business is developing, producing, and marketing programming. By choice, not chance, we have taken the position that we are not tying ourselves to one or two forms of distribution. We’re going to try to make our programming as available and as marketable to as many forms of transmission as possible. We have broadcasting, cable, satellite, DVDs, and our theatrical base. We’ve seen wireless join recently, though it’s still very early there.

But I think the one that we haven’t really embraced as much as we’d like is the Internet, which is represented by Lloyd and his compatriots. The awkwardness of the Internet is that in other forms of distribution we have a relative degree of comfort with the security of the programming that we’re transmitting. We know there’s leakage from theaters, we know there are stolen and counterfeited DVDs, we know that people steal satellite cards and cable boxes. But each one of those channels has its own form of security. When we get to the Internet, it’s just much harder. It’s early in the process, and you don’t have that level of protection.

Do you think the music business has solved that problem?

I ask that question all the time. And I get different answers from people in the music industry. I think they feel obligated to say that iTunes has been very beneficial, but then they point out that they really can’t live on the revenue. They look at it as sort of supplemental income. It brings some level of recognition that there is real value in their intellectual property, even if it’s only 99 cents, that it’s valuable, and that people are respecting that it has some value. But I don’t think any of them think it’s an answer. And the reality of it is that the peer-to-peer aspect of Internet trading is still wide open.

The history of music was radio and a lot of free promotion. It never had the history that motion pictures did, where people paid for it from the beginning, whether it was a nickel at the nickelodeon or $12 today at a theater. Television has always had advertising support with it. It was never really given away.

Online, leaders like Yahoo haven’t figured out the value of video content. And we’re grappling with that. We’ve got to find a way to get there. We have to be able to provide programming in such a way that we don’t damage our existing distributors intentionally or even accidentally. The process of how we embrace the Internet isn’t clear.

Won’t we be able to combine advertising and video over the Internet?

The model is just taking form. When I talk to advertisers or agencies, it’s not clear exactly what they want out of the Internet. We’re not there yet. It’s not lost on me that video seems to be the fastest-growing segment in search. And Google and Yahoo recognize that they’re going to have to start either producing or licensing content. And I think it makes a lot more sense to license because there’s so much content available.

News is one of your key content operations. You recently said that despite all the negative stories about the broadcast news business, the sky wasn’t falling. Why?

There’s always going to be a news business. That’s the one thing that’s for sure. And there’s always going to be a large audience for it. The reported death of network news has been the slowest death of all times. You are so overcome today with alarmingly huge choices for information that there is a need for a place for people to come to get a condensed but big view of what’s happening. If I go online, it’s hard to find that context.

Now that you have Universal, prime-time advertising is only 15 percent of your business. But it’s still a critical barometer of the NBC network’s health. What has to be done there?

We do have work to do. Prime time is the major league of entertainment programming, and you’re trying your very best to get the largest possible audience. We’re going through a period here where we don’t have as many winners as we’re accustomed to having. I’m not denying that we would like to have some wonderful replacements for Friends or ER, but, you know, they don’t all show up on the same day.

Does the advent of video-on-demand and the DVR mean the 30-second slot is an endangered species?

No, I don’t think so. Some of the cable operators have said to me, “Bob, you know, if you’ll give us your programs and let us put them in a video-on-demand basis, then we’ll make sure we attach the advertising to them.” That’s fair. I think we can have our cake and eat it too. I think people are going to get the ability to pick and choose and we’re going to find a way to attach advertising to it. Almost like Yahoo does now with search.

Is Yahoo a partner or a competitor?

Six or seven years ago, Yahoo was the king of the Net. Then it went into the ditch with everybody else. After the crash in 2001, the people there went back to their roots and rebuilt Yahoo as a search engine. Terry Semel, when he came in there, said, this is a great deal, but other people can be search engines, so we’ve got to differentiate ourselves here. Yahoo has a significant future. But it isn’t quite clear what it is.

John Battelle is program chair of the Web 2.0 conference and author of “The Search” (Portfolio, September 2005).

Find this article at http://www.business2.com/b2/subscribers/articles/0,17863,1096191,00.html

One thought on “Titans Column: Bob Wright”

  1. In reading Bob’s recent statements about content piracy to the US Chamber of Commerce, I was infuriated to see that upper crust management who play within the interactive environment seem to replicate the same broken approach over and over again when it comes to content creation/management in the interactive realm. (http://www.hollywoodreporter.com/thr/article_display.jsp?vnu_content_id=1003189361)

    Here’s a how to guide on how to approach the internet as infringing technology, as opposed to the opportunity it really is.

    Step 1:

    Don’t use the medium. It would make no sense to have any familiarity with the medium you chastise, because that would presume your opinion comes from an informed place. Get your assistant to read your email, get the IT guy to set up your black berry, peruse a site or two with an antiquated browser and that should be enough. Any pursuit beyond the minimum would be a mistake as it would likely allow you to see beyond the immediate and foresee solutions that your closet technophobe social group couldn’t fathom. Staying stupid is senior management mantra and should be yours if you want to get ahead and continually drive your business into the ground.

    Step 2:

    Listen to your lawyers because they have your best interest at heart. Legal implications should always be vetted with the most expensive and uninformed legal team available. You’ll waste a lot of money and really not have any real clear indication of what a real solution could be. Using your legal team as much as possible will not only look like you’re doing a good job on your P&L, it’ll make you feel good about all the time spent on something that proved completely fruitless as opposed to really working toward a solution that is innovative. Spend as much money as you can in legal, so that you’re forced to recuperate those expenses elsewhere. This step is key in the ‘Stupid Decision Making Process’, which again is head-honcho mantra. Word.

    Step 3:

    With unbiased legal advise in hand, fire up the propaganda machine. Pull other uniformed dinosaurs into a closed session that’ll allow for maximum voice with minimum input. Make sure to use threatening language to convince others that what you’re talking about is in fact really important, especially if it isn’t. Make sure not to use facts or if you want to, make sure your facts are skewed to support your uninformed opinion. Don’t look for, in fact ignore and discredit any truthful information that could prove useful.

    Step 4:

    Ignore history. This is especially important, because as humans we aren’t supposed to learn from our mistakes. If you’re in the business of manufacturing content, the RIAA is probably the only organization you should interact with as they have developed the most successful formula to ensure a complete lack of success. The RIAA has set the stupid bar pretty low, but without effort it’s almost guaranteed that it can be lowered even further.

    This quick overview is the equivalent to attaining a Harvard MBA in the world of reverse success and pretty much guarantees that the great majority will likely suffer from your efforts and we’ll be sure to thank you for it when we’re allowed to speak.

    Allen Rozon
    President of the Internet

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