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August 17, 2005 4:53 AM
Yahoo Debuts New Rev of Local
Yahoo Local has been getting better and better of late, and today Yahoo launched another rev of the service which I think comes close to redefining the idea of local from that of a search based application to that of a destination - no small feat, given all the mojo and investment inherent in the "local search" terminology.
I spoke with Paul Levine, head of Yahoo Local Search, earlier in the week and he gave me a tour through the site's new features. What did I see that led me to this conclusion? Two things. One, a major commitment to the architecture of participation - Levine and Yahoo are committed to surfacing user-generated content wherever they can. And two, integration into the recombinant web - at one point Levine called Yahoo Local an emergent "collective wiki for local."
I really like this idea - that of creating a platform based on a need (in this case local) - then letting the users build the service over time. While it clearly controls the dials and levers for now, Yahoo seems to be watching how folks are using the content and services they have integrated into local, then building (or rebuilding) the site as paths are laid down and choices are made by the users.
Levine said he noticed that local searches were frustrating to many because they were often too broad - a search for "San Francisco pizza" or somesuch gave too many results. So Yahoo Local is now driven by the idea of "neighborhoods" for larger cities, a concept which informs and allows all sorts of new interface executions. It also has automatically generated "city pages" which surface the most popular content based on actions of local users. The whole deal is RSS friendly.
Yahoo is leveraging its "buzz" technology in part to create these city pages, and it's also tying in the tagging inherent to its MyWeb social search platform (which does have its problems, as SEW notes). There are many other features, like wizzy rollover stuff and expandable maps, but I've never really been that strong on product reviews...
A couple of thoughts on where it seems this might be heading. First, I've written a lot in the past about the idea of clickstreams, search history, and the like. As I was touring through Yahoo Local, it struck me that what the service was starting to do was, in effect, *not waste my time and investment* as I interacted with it.
Said another way, as a user I get the sense that the more I put into Yahoo Local (or any number of other well considered sites), the more I get out. I'm motivated to use it not simply because I get some information, find a phone number, get driving directions, but also because I sense I am contributing, through my clickstream, to the creation of a smarter service which will serve be better in the future. Also, I am participating in a community that I am part of. That, in the end, is what will drive loyalty and usage in a Web 2 world.
Secondly, and germane to where Yahoo sits strategically in a Google dominated world, Yahoo's embrace of user-generated content sets the company apart. Yahoo is clearly pursuing a strategy of hosting content - every merchant can build a page describing its wares, every user can comment on those wares, for example. Borrowing content from the Yellow Pages (or integrating related - but not connected - content from the broader web) can only take local web search so far. The architecture of participation is what's next.
Google's local offering has been growing significantly of late, even though Yahoo holds a commanding lead in overall usage (one it its only such leads in a search related offering). Given how rich this area is in advertising dollars and consumer demand, expect more announcements soon...
- Posted by John Battelle on August 17, 2005 4:53 AM
TrackBack
Listed below are links to weblogs that reference Yahoo Debuts New Rev of Local:
» Yahoo! Local Freshly Updated from Search Engine Roundtable
Yahoo! released its updated user interface and and feature set for Yahoo! Local. John Battelle has a very nice write up on it with inside information from Paul Levine, head of Yahoo Local Search. Danny Sullivan gives a write up... [Read More]
- Tracked on August 17, 2005 6:32 AM
» Busy week news week (for August) from SEOToolSet Blog
After the slowdown last week during SES, this week has already brought us a great deal of exciting news stories. I'll try to catch some of them up for you right now. Google: Lost their suit with Geico. The judge ruled that while using a trademarked nam... [Read More]
- Tracked on August 17, 2005 9:41 AM
» Yahoo Local Pushing Participation from chew shop
From John Battelle: I spoke with Paul Levine, head of Yahoo Local Search, earlier in the week and he gave me a tour through the site's new features. What did I see that led me to this conclusion? Two things. [Read More]
- Tracked on August 18, 2005 3:57 AM
» Local Search Shootout (Yahoo, Google, and A9) - Help with kitchen remodel from Castro's Blog
So my kitchen remodel, which is already behind schedule, was in jeopardy of slipping further behind. Aparently, the dark green tiles in the kitchen installed in the 1950’s are not only butt ugly but potentially life threatening (asbestos). So [Read More]
- Tracked on August 18, 2005 9:21 PM
» Seeding User Generated Content from Genuine VC
One large difficulty facing web startups relying on user-generated content is the chicken-and-egg problem of creating both the content and an audience. Without people creating/sharing material, there’s no reason for people to surf the site; without t... [Read More]
- Tracked on August 19, 2005 7:17 AM



Comments
Good post...good to see them embracing user-generated content and RSS feeds...
Yahoo! needs to implement the third pillar of web 2.0 though (opening up the service via APIs) to make this a really big change.
Citysearch has had user-generated reviews for local restaurants for years, but it's been in a closed system to date.
You just described my mission in life. See http://developer.yahoo.net/
Thanks for this post!
After reading it I figured I'd try it out to find an asbestos testing service for my kitchem remodel project.
I even did my own little comparison of the new Yahoo Local search, A9, and Google Local.
See my blog for the details - http://alexcastro.typepad.com
John,
Lets take it to the next level : Local mobile search without entering any thing but the road sign on the highway. Its there to see and enter for a local search ( for business info nearby)Our entries replace zipcode, city ,state, menues, maps, GPS- all in a format (4 to 9 character entry) That keys in on the crossroad location.
As a bonus- On the ground locations and the web location for them are interfaced with the same short easy to recall term. more at www.2511.us
I push ease of use for older users to generate content and it works well.
http://www.seefido.com/dog-discussion-forum/
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