As part of BingTweets, an FM/Microsoft promotion blending the two services, I was asked to opine on the idea of how we use the web to make decisions. My first post has been up for a while but I managed to lose track of time and forgot to let you all know about it. I wrote a piece called “Decisions are Never Easy – So Far” – and have already written a followup piece, though that one is yet to be published. (And yes, I’ve asked them to make that picture smaller. Migod.)
From the first post:
If what you are looking for is a hotel room, a plane ticket, or something else in the “head end” of search results, plenty of sites aggregate tons of results for you. But as soon as you go a bit down the tail – like my example for classic cars – search becomes a pivot point for an ongoing and often taxing decision process. The opportunity, I think, is to figure out a way to support that process down the tail – saving us time, clicks, and frustration along the way. I see two paths toward that goal: one is creating applications on top of “ten blue links” which help me organize and aggregate the knowledge I process while pursuing a search query, and the second is making my searches social, so I can share the process of learning and learn from those who have shared – not unlike Vannevar Bush’s “Memex” concept.
When the second piece is up, I’ll post an excerpt here as well.