I wrote a piece for AdAge (reg required) which ran this week. It’s here, and I’m told that soon I can link to it outside of registration. I’d love your feedback.
ARE YOU BECOMING IRRELEVANT TO YOUR CUSTOMERS?
Why Marketers, Agencies and Media Execs Need to Understand Disintermediation
July 12, 2005
By John Battelle
Disintermediation is overrated.
Those who fear disintermediation should in fact be afraid of irrelevance — disintermediation is just another way of saying that you’ve become irrelevant to your customers. It doesn’t mean there isn’t a customer, or middlemen of some sort who service that customer, or that the core proposition of your business has disappeared. It just means you’re in a bit of a rut, and as much as you might pine for the past, it’s probably time to rethink things before it’s too late.
Put another way, disintermediation happens for a reason. Rather than staring at its result (and shaking our fists at Google and TiVo), let’s start at the beginning. What’s really going on here?