What’s Up With Feedburner?

For the best few days, I’ve been trying to edit the settings in my Feedburner account – the RSS feeds service that was once so useful, but since its purchase by Google, seems to have languished. Unfortunately, it seems I’ve forgotten my password (though I used the same one for Feedburner as many other similar services), and the user name I thought I always used is getting bounced back to me as not recognized. I’ve tried nearly every single variation of a user name, password, and email address I’ve ever had, and none work. Without user name or email, I can’t retrieve my password.  

Now the fun begins.

Searchblog’s feed was moved, I think, to Google by the deadline of late Feb. of this year. My engineering group at FM did it for me, which was very kind. Given that the user name and passwords they used to do the move seem to not work anymore, we started looking for some kind of help – it’s sort of odd that while my feeds seem to work, no one can log in to manage them. I read through the FAQ, and it said that if I was an AdSense publisher, my feed would be there. I am, so I logged in, but there was no feed I could find. Odd.

SO I asked my crack engineering team to try and make sense of it. They couldn’t. Here’s Ivan’s response:

This is wild, the Feedburner site is like a labyrinth, I don’t see any way to contact a human. People in the forums are also complaining about inability to find any type of contact form. Dozens of recent posts in the support group of people saying they can’t recover their password to migrate to Google Account — no response from anyone.

It feels like a dead product.

Anyone have any ideas on how to fix this issue?

Beyond the irritation of a broken or non-communicative service, I’ve come to realize that Feedburner simply isn’t very useful to me anymore. Two years ago, when Google bought the company for $100 million, it was a crucial and growing service. I’d log in nearly every day. What value is it providing to them – or any of you – now?

UPDATE: A nice fellow from Google pinged me this morning offering to help. Thanks!