Customers weren’t too happy with Google when it shut down Google Video. To its credit, Google responds:
We recently emailed you to let you know that Google is ending the
Google Video download to own/rent (DTO/DTR) program, and that
you’d receive a Google Checkout bonus equal to or greater than the
total amount of your Google Video purchases.
Since then, we’ve received feedback from people dissatisfied with
our approach to phase out the Google Video download to own/rent
program, so we’ve decided to take additional steps to address
these concerns:
1. We will fully refund your credit card for the total amount
of your Google Video purchases.
2. We’re going to continue to support playing your videos
through February, 2008. We won’t be offering the ability to buy
additional videos, but what you have already downloaded will
remain playable.
3. The Google Checkout bonus you’ve already received is yours
to keep. You can use your bonus at the following stores:
http://www.google.com/checkout/signupwelcome.html . Your bonus
expires on October 31, 2007, and the minimum purchase amount must
be equal to or greater than your bonus amount, before shipping and
tax.