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Pick Up the Phone and Call.

By - April 07, 2017

phone

(cross posted from NewCo Shift)

People in business who like to Get Shit Done fall in love with each version of The New. When I was a kid, new was the the Apple II. Then the IBM PC, digital phones and voice mail, the Mac — oh God, the Mac! — word processing, email, the cell phone, the Internet — mmmmm, the Internet! — and then the iPhone — oh…the iPhone!
Well damn the iPhone, because I lay at its feet the death of the most efficient technology ever created for the speedy disposition of Getting Shit Done — the plain old telephone. But not just any old-school telephone. The high tech, multi-line, digitally switched telephone of the late 1980s — the kind of phone upon which you could conduct, merge, and manage multiple direct conversations with your peers, colleagues, partners and adversaries — a direct line of human expression brain to brain — the kind of shit it’ll take us decades to replicate (if we ever do).

Why was that phone so perfect? It certainly wasn’t the technology, though it was pretty darn boss at the time. It was how our society adapted to it, optimizing direct, one-to-one communications in real time between a network of engaged colleagues. As a young reporter, and later as an editor and a CEO, my call list was my life. I’d spend hours a day calling sources, collaborators, even employees down the hall — and as a result, we’d Get Shit Done.*

Because to Get Shit Done, you have to engage real time with the people who help define what it is You Are Actually Doing. And nothing, nothing at all, beats a conversation to move that ball along.

For reasons I am sure will merit multiple PhD defenses some day, we’ve evolved to an almost apologetic relationship to the humble telephone. Through email or social media (ick!), we ask each other for a “quick call” — then we offload the rest to calendar apps with their annoying reminders — shitty simulacrums of our intent which pervert our goal: to connect and exchange, to respond and to act.

But first, always to connect.

At some point in the last ten years we replaced direct connection with technology-intermediated obsequity. And when we do “get on a call,” it’s fraught with a Moderator and an Agenda and Follow Up Action Items and … well, wait what the f*ck are we talking about?

No more. It’s time to pick up the phone and start calling each other again.

Hey — It’s John. You have a few minutes to bounce something around? Cool!…

*Some industries continue to work this way — I’d love your input on which one you think still do.

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Bad Policy Makes Us Sick. Business Must Lead Us Back.

By - April 03, 2017

WALL-E-382

(Cross posted from NewCo Shift)

Walking around Disneyland with my daughter the other night, I found myself face to face with one of our country’s most intractable taboos.

(Disneyland is still awesome for me, as a kid from 1970s LA. Truly magical.)

If you’re an observer of crowds, one of the more prominent features of the Disneyland crowd is how generally overweight our country has become (I live in the Bay area, and readily admit my interaction with folks on most days is not representative of a broad cross section of our population). I’d estimate at least a third of the folks at Disney are seeing Mike and Molly-level images in the mirror — and about 2–3% or so have more weight than they can carry around, and have therefore graduated to “mobility scooters.”

These industrial strength scooters have become commonplace at the Happiest Place on Earth. I’m guessing from the name that they were initially created for disabled and elderly folks, but clearly they’ve been reinforced for more rigorous duty. For every one of them we saw piloted by a fellow with a knee brace or an elderly grandmother, there were ten requisitioned for moving Big People around.

For a spell, I sat on a bench with my daughter and watched them wheel by.

I fell into reverie, thinking about how our policy choices have led to a predictable and avoidable epidemic, and how that epidemic mirrors many others in what is increasingly feeling like a gravely ill society. Our maddening melange of libertarian individualism, technological (and medical) savior-ism, American exceptionalism, and steroidal capitalism has delivered us a health care horror show — one with an endless appetite for cheap food, expensive medicine, and hollow self-delusion.

It strikes me nowhere can we identify how badly we need a new compact between business and society than right here on Disney’s Main Street USA. Libertarians and fanatical anti-regulation types love to claim that individual responsibility is paramount, and I suppose that means the growing percentage of obese people in our society are all at fault, and deserve the shame our culture heaps upon them. I tend to believe otherwise, that outcomes are driven by inputs, and right now, the inputs in our society are making us very, very sick.

Can we face up to this fact without dehumanizing or victimizing the people who now comprise more than a third of the US population? Is talking out loud about this issue even allowed? (I think I’m about to find out…)

It certainly feels taboo, because these are real human beings we’re talking about, and our society relentlessly shames overweight people as lacking will power and failing to conform to ideal body images projected in popular culture.

But come on, America’s obesity epidemic has been building for decades, and it’s only getting worse. When will we call it what it really is: A public health crisis, driven by outdated and dangerous policies around food subsidies and health care?

First and foremost amongst those failed policies is our society’s approach to food — how we grow it, how we market it, and certainly how we eat it. In short, we subsidize cheap calories — in particular sugar and corn syrup — and we’ve forsworn nutrition for convenience. Food companies, driven as all businesses are by profit and policy inputs, are literally rewarded for selling as much of their product to us as they can, regardless of the consequences. It feels an awful lot like our approach to energy — just as we’re hooked on cheap and environmentally damaging carbon-based fuels, we’ve built an entire economy on cheap and physically destructive food, and there are extraordinarily powerful forces at work insuring things stay that way.

(I should note that I actually do not lay blame at the feet of these forces — I believe they exist because we’ve created a system that requires them to act the way they do. The only way to change that is to change the rules of the system, not to reactively punish large corporations for doing what our society incentivizes them to do.)

Adding to the policy failure is our society’s approach to health care. Everyone seems to agree it’s a mess, but we have to think systemically if we’re going to fix it. Believe what you will about Obamacare, but they got one thing absolutely right: The new program instituted a historic shift from a reactive to a proactive stance. How? Through the economic lever of how payments were processed. The old government healthcare (and let’s not fool ourselves, the government is the single largest force in healthcare, period) paid set fees for service. This created a moral hazard in the market, as actors organized themselves around creating as many payment opportunities as possible. Need a knee replacement because you’re overweight? Check, there’s a fee for service. Knee replacement didn’t work, because you’re overweight and/or didn’t have proper follow up by your doctor? Check, we’ll do another one. Broke your hip because the second knee buckled? Check, there’s a third service to get paid for.

Obamacare is in the process of shifting government payments away from fee-for-service and toward outcomes — doctors and hospitals are paid a certain amount for a positive health outcome, and that’s that. No more triple knee surgeries — you get paid when the patient’s surgery is proven to have worked. There’s a set amount for that outcome, and that’s it. This kind of economic incentive drives markets to optimize for proactive health care — the kind that creates early detection of potential obesity, supplying nutrition education so the knee replacement is never needed in the first place.

It’s exactly this kind of thoughtful, informed policy we need right now if we’re going to solve our country’s obesity epidemic. And given the current administration, it’s highly unlikely we’ll see much of it coming out of Washington over the next four years. That means one thing: our country’s largest food and health care companies must get in front of this crisis, andlead. Whether or not they do, it’s abundantly clear is that our current crop of politicians will not. Meanwhile, our society is getting sicker, poorer, and more alienated. That’s not a recipe that’s good for anyone.

It’s Time For Facebook to Start Making Media

By - March 22, 2017

There’s only one company that can possibly spin media gold on Facebook. And that’s Facebook.

Round and round and round goes the debate — Facebook’s not a media company, Facebook’s not a traditional media company, Facebook’s a new kind of media company. Facebook’s gonna pay media creators to make stuff on Facebook! Wait, no they’re not. Wait, maybe they will make it themselves! Gah

We’ve seen this debate before — Google refused to call itself a media business for years and years. Now, well…YouTube. And Play. Twitter had similar reluctancies, and now…the NFL (oh, and college softball!). Microsoft tried, but ultimately failed, to be a media company (there’s a reason it’s called MSNBC), and had the sense to retreat from “social media” into “enterprise tools” so as to not beg confusion. Then again, it just bought LinkedIn, so the debate will most certainly flare up (wait, is LinkedIn a media company?!).

Truth is, with all these platform players, media is not only a crucial product, it’s the primary product. I’m not going to get into why in this post (I will next time, promise.) Instead I’ll predict that quite soon, platforms, including Facebook, will lose their equivocation and embrace content creation.

In the meantime, let’s talk about cute toddlers, shall we?

Here’s a video of two cute toddlers practicing for a future as nightclub promoters (or WWF entertainers, it’s hard to decide). It’s been watched nearly 70 million times on Facebook. In one day.

Did you read that right? Yep. 70 million times. In one day.

The video is two minutes long. Scores of “traditional” media outlets have somehow gotten access to the video, chroming it up with their own logos, music, and advertising. But the thing went viral on Facebook, and it’s Facebook that insured the kids got their 140 million minutes of fame (and counting).

Here’s the thing. There are literally dozens, if not thousands, of these kinds of media objects on Facebook every day. Sure, maybe they’re not all 70-million-views-in-one-day big, but nevertheless, they’re media gold. They spread all over Facebook, all day long, but what drives me crazy is there’s no way to find them reliably. There’s no media product on Facebook that curates these gems, there’s only media distribution. And as everyone in the Valley (and in media) will tell you, Product Matters.

So it’s time for Facebook to start making good media products. I mean, who wouldn’t want to visit a “Facebook trending viral videos” product at least once a day? Right? Search for viral videos on Facebook now, and you get dreck like this. I don’t know what angle these jokers’ are playing (I mean, there’s no ads there…), but it ain’t what Facebook, with their inside knowledge of what makes stuff go viral, could create.

Sure, there are a ton of “media” players trying to find a way to make a living on Facebook — and the entire media world is now fretting over how dependent they’ve become on the attention black hole Facebook’s become. But the truth is, only Facebook knows what’s really happening behind that 2 billion person curtain. Anyone else making shit for Facebook is running with cement in their shoes.

Facebook will never open up its ecosystem and let a million media flowers bloom. And the “media experience” on the site blows. Soon enough, they’ll have to fix it. It’s time for them to get on with it.

We Must Fix This Fucking Mess

By - January 11, 2017

gazetteer

Here are the caveats for the rant I am about to write.

  1. The fact that I am writing this on Medium will cause many of you to dismiss me for hypocrisy. Don’t. Read to the end.
  2. I will be saying the word “F*CK” a lot. If that bothers you, time to depart for calmer waters.
  3. This post will be subject to dismissal due to charges of high nostalgia — I will be accused of living in the past, failing to get the future, not getting with the times, being the old man yelling “get off my lawn,” etc. These characterizations will be all entirely right. And totally irrelevant.
  4. This post will be compared, most likely unfavorably, to the many, many, many, many wonderful (and better) posts that have already been written on this subject. That’s fine. I just want to add my voice to the conversation.
  5. This post will piss off friends of mine at Facebook, Medium, LinkedIn, and probably Google. Sorry in advance. Kinda.

Ok, now that we’ve got that out of the way, it’s time to say something out loud.

WE GOT IT FUCKING RIGHT THE FIRST TIME.

We were lucky, we were visionary, we were idiots, we were savants. But we got Internet publishing right the first time — and then we (sometimes actively, sometimes by inaction) fucked it up. Moreover, we KNEW it was on a path to peril, and we slouched towards Bethlehem, expecting that at some point the problem would correct itself.

IT DIDN’T.

Internet based publishing is so fucked up that the people most responsible for some of its loveliest platforms — Ev Williams of Blogger, Twitter and Medium, Matt Mullenweg of WordPress — these guys positively, absolutely HATE the Internet’s chosen business model. Always have. Probably always will.

Ev hates advertising so much, he damn near killed his own company last week trying to get away from the practice. Matt, well anyone who knows Matt will tell you, the guy would rather wear a tutu than woo an advertiser. Both feel there’s something utterly corrupt about the whole affair. And they’re not entirely wrong.

But they’re not entirely right, either. More on than in a minute.

But first, for those of you reading this and wondering “What the F is this guy talking about?” well, first of all, welcome to History 101, and secondly, thanks for sticking around. We can’t fix this without your help. I certainly don’t want to go back to using early versions of WordPress or Moveable Type.

But when I was, I’ll tell you one thing.

I KNEW WHO THE FUCK WAS READING ME. I KNEW WHY. I KNEW WHO SENT THEM TO ME, AND I WAS GRATEFUL TO THOSE PEOPLE/SITES/PLATFORMS THAT SENT ME THOSE READERS.

Now, I have no idea. Again, for emphasis: despite all the whizzy bang-y social media we’ve invented these past ten years, I HAVE NOT ONE CLUE WHO IS READING ME ON A REGULAR BASIS, NOR DO I KNOW WHO TO THANK FOR SENDING THEM TO ME.

Sure, I have a general idea. I can look at my analytics in all those aforementioned platforms, and I could, if I have either earned or hired a double PhD in Big Data and Theology, I might be able to divine some patterns as to how my readers ended up reading my stuff. But given they’re scattered across four, five or six platforms, all with different algorithms, business models, presentation layers, analytics (or lack thereof), and permissions, well, good fucking luck making sense of your audience as an actual community that cares about what you’re saying.

And we wonder why publishing is so fucked.

This is the single most immutable rule of media, folks. PUBLISHING IS COMMUNITY. And if you don’t know who your community is, you’re screwed.

Kudos to Jessica, to Ben, to Sarah, who’ve realized this and demanded readers become paying subscribers, and not on anyone else’s platform, but out there on the messy, attenuating Open Web. But let’s call their success what it is: Proof by exception. These are small communities of thousands, or tens of thousands of readers, all willing to pay in the tens or hundreds of dollars for inside access to a valuable industry. Would each of those readers pay similarly for a dozen or two dozen other services, so as to be both well read and members of diverse communities? NO FUCKING WAY. And therein lies the problem.

It’s a big problem, folks. It’s a mighty big problem. Sure, we might see the “pay for a few important sources” model play out across all manner of “industries” — lots of small, focused publications paid for by a subscriber base that has a vested, commercial interest in the information they receive. But how is that possibly encouraging the open, democratic access to information upon which our Republic depends?

If you’ve read your Hamilton (the book, damnit), you know America is built on the back of brilliant pamphleteers, but damn it, it’s also built on capitalism. And capitalists need a place to speak to the people! Rivington’s newspaper (where Hamilton first published) was called the New York Gazetteer, sure, but it’s second name was the fucking Weekly Advertiser.

So I’m tired of all this nonsense about how the Internet’s business model is broken because advertising sucks. I call bullshit. Advertising is a greatbusiness model. But it has become completely divorced from the creators and conveners of community — authors and publishers. It’s been channeled into a few oligarchic platforms which have, through no obvious, direct, or apparently malicious intent of their own, drunk our fucking milkshakes. The rest of us (and there are MILLIONS of us, and we are MIGHTY, if we decide to be), well the rest of us are left fighting over a shrinking pie, building extraordinary technology which we have increasingly bent toward the gray.

I know, I know, it’s fashionable to blame Google, Facebook*, and their ilk for siphoning off all the advertising dollars publishers used to get, but I’m not going to. They simply did what conditions allowed them to do, which is create a welcoming place for advertisers who were feeling a bit unloved by the vast, bleached coral reef that is the open web. They identified a need, and they filled it. They built impressive, scaled, data-driven advertising machines. They won.

But what they failed to win was the Gazetteer portion of the equation. The CONTENT. Thanks in large part to Safe Harbor syndrome (I just made that up, please hashtag that shit and make it a thing), these platforms disavowed any responsibility for the content that pulsed through their systems, the very content written by us millions, the very lifeblood of our Republic. They were never publishers, after all, nor were they media companies. No no, they were platforms, neutral to the core, bloodless algorithms matching a reader’s intent to a publisher’s content, nothing to see here, move along, just providing a service and taking our small tax along the way…

And that was kind of true, in the beginning, anyway. Back when Google was young, blogging was a thing, and the web shone brightly in its Golden Age. The great Search Engine That Won ruled as a benign monarch, impassively distributing intent like oxygenated water across the kelp beds of web publishing. For a brief, wonderful moment, it all Worked.

I won’t go into why it broke down (that’s another essay), but I do want to take a look at why it worked. Because perhaps there are some lessons to be learned as we look to the future of Internet publishing. (And yes, I do think publishing has a future on the Internet — we must tell stories. We must converse, we must because that is who we are, at such a deep level I can’t even fathom an argument about it.)

So what worked? Here’s my list, add to it as you will (that’s why there are comments, after all):

  • Open Links. An open economy of links allows authors and publishers to create a gift economy that sends attention and influence from one place to another. Of course, the open link economy is subject to fraud, abuse, rent extraction, and corruption.
  • Trackbacks. Built on open links, trackbacks allow publishers to know who’s gifting who. They’re a critical social proof in an attention economy. In another essay, I called them “meaningful handshakes from one mind to another.” Knowing who was linking to your stuff was deeply important to trace-route the social fabric of your community. Of course, trackbacks failed because spam (see above).
  • Analytics. Early web publishers had access to meaningful signals of how readers engaged with their content. Of course, once you’re publishing on someone else’s platform, the meaningful signals are reserved for the platform, not for the content creator.
  • Comments. I know, I know. But before comment spam and the rise of troll culture, comments Really Fucking Mattered. Medium has brought comments back in a meaningful way through Responses. Thank you.
  • Advertising. I’m sorry, but advertising really does matter, in that it encourages small publications with ardent and meaningful audiences to continue doing what they were doing, which is inform, connect, and inspire communities of people. What broke with advertising was its disconnection from community, just as with publishers. Sure, you can buy audience all day long. But without context? C’mon.
  • And and and… There are more, but I want to get to my conclusion.

Here’s my point: One by one, we lost what was Good about the early web, and ceded it all to the platforms. What held promise ten years ago — that the web would spawn an ecosystem of millions of robust, connected voices — was lost to an oligarchy of Facebook, Google, and to a lessor extend LinkedIn, Twitter, and Snapchat. But I deeply believe we can bring it back. And yes, I believe advertising has a role to play. And Big Data. And subscription, but not if it’s of the micro-payment, subscribe-to-just-this-site variety.

We can get there, but not without all of us getting together and figuring out what our next steps should be.

Who’s in?

  • Yes, yes, YES, I saw the fucking news from Facebook today. Great! You know the best way to change this formula? Tilt the revenue gains to the publishers, and make sure they have kickass analytics (and real data!) about their readers. You know, get them paid, for reals, and connect them to their audiences, for reals (IE stop preferencing your platform over theirs). I’ve not spoken to a single publisher who feels they are getting reliable, understandable, reasonable, or meaningful revenue or data from chasing Facebook traffic. Fix that, be a hero. I doubt it’ll be more than a rounding error in overall Facebook revenue or growth.
gazetteer

Predictions 2017: A Chain Reaction

By - January 06, 2017

Nostradamus_prophecies

This is my 14th annual predictions post. And as I look back on the previous 13 and consider what to write, I’m flooded with uncertainty. That’s not like me. Writing these predictions is something I’ve always looked forward to – I don’t prepare in any demonstrable way, but I do gather crumbs over time, filing them away for the day when I sit down and free associate for however long it takes me to complete this post.

But this time, well, for the first time ever I have very little idea what’s about to come out of the keyboard. Honestly, when I consider the coming 12 months, so much feels up for grabs that I wonder whether it’s wise to prognosticate. Then I remember, it’s all of you reading these words who keep me writing in the first place – your encouragement, your wise (and sometimes cutting) commentary, and your willingness to spend a little time with me and my thoughts. One of my New Year’s resolutions is to write more – it’s always been how I make sense of the world, and this year, the world feels like it needs a lot more sense making. So I’ll be writing at least a few times a week going forward, starting with this uncertain post.

Let’s see what happens….

1. The bloom comes off the tech industry rose. Two years ago, I predicted that the tech industry would wake up to the power it had accrued and start giving a shit both about its impact on the world, and about the world’s largest problems, with climate change being the most pressing of them. That didn’t really happen, despite truly commendable philanthropic, social, and climate change work done by all of the “Big 5″ tech companies (Microsoft, Amazon, Google, Apple, Facebook). As of this writing, the technology industry is now the undisputed leader of the business world. Its power has concentrated into demonstrable oligarchy – beyond the Big 5, Uber and Airbnb are now being called to question because of their potential monopolistic, rent extracting behavior. But the industry’s philosophical outlook remains rooted in its days as a challenger brand. This can’t stand. 2017 will be the year the industry is cast as a villain – for its ravenous and largely opaque data collection practices, its closed and self-serving approach to its own platforms, and its refusal to acknowledge or address the very real externalities, particularly in employment, created by its products and services. Some of this backlash will be unfair – but that’s not my point. Society vilifies those in power who appear to be unfairly profiting from that power. And in 2017, tech will be that villain.

2. The conversation economy breaks out. This is certainly related to #1, if oddly oppositional. The Big Five will be in an all out battle to engage us through conversational interfaces this year. If you’ve been reading me for over a decade, you might remember my predictions around the “conversation economy.” I was a bit early (OK, a decade too early), but the technology and the consumer behavior/expectations are now aligned to allow for a breakout year in user experience to finally occur. This began in earnest last year with the hype around chatbots, and the ascendance of Alexa and Google Home, all of which followed on the heels of Google Voice Search and Siri. But what will really shift the experience will be the explosion of smart chatbots that actually get shit done – I’m with Kik CEO Ted Livingston, chat is the new browser. Combine smart chat with voice, and … well, we’ll start to see a new UX for the web. What’s the economic model for this new UX? Good question! But the key will be meaningful interaction between all these services, instead of attempts to create a vertically integrated, locked-down walled garden. But that will only happen if…

3. Open starts to win again. It’s dangerous to link two predictions, because if one doesn’t work out, the other is likely to fail as well. It’s even worse to link your first three… but what the hell. Tech’s hegemony is so great at this point, that the only way I can see it breaking down is through a return to the open standards which bequeathed us the Internet in the first place. 2017 will be the year that open starts to win again as a business model and an approach to creating a developer (and hence consumer) ecosystem. Google can and should be the leader here, given its core DNA, but I’m not sure that will be the case. Now, what do I mean by open? Well, interoperability, for one. It’s great that anyone can create a chatbot on Messenger, or Kik, or WhatsApp, but true innovation will come when anyone can create a chatbot that works with all of them, sharing data and user profiles across platforms. The same goes for the marketing industry – publishers and marketers alike should be able to consolidate and leverage data across all meaningful platforms, instead of cultivating different patches in every service’s walled gardens. The same goes for consumers, of course – I want to know what data is being used to mold the choices being laid out in front of me (including the ads, and yes, my f*cking newsfeed!). There will be meaningful demand from “users” to have more fluid and intuitive controls of their experience. And if my #2 holds true, then voice becomes a literal lingua franca, rendering platform lock in long-term meaningless, because jumping from service to service will be as easy as saying “Alexa, WhatsApp my pal Chris with the results of my Google search on open platforms.” This year won’t be a turning point in this battle, but it will show meaningful progress, in large part because…

4. Privacy will become a strong product category. These linked predictions are  certainly becoming a theme. But last year saw strong growth for a number of stand alone privacy products like Signal and Confide, and the inclusion of strong crypto into massive platforms like iOS (remember the FBI fracas?), WhatsApp and Google (via its new Allo and Duo products). Influencers like Fred and many others are predicting a boon in this field, and I agree. But it’s one thing to encrypt your messaging. It’s another to secure your entire online life. That kind of security is hard to do, mainly because it obviates much of the value of the data harvesting which drives convenience in the consumer tech world. But fear of cyber warfare, fraud, and over-reaching marketers and government will create huge openings for consumer friendly versions of currently opaque products like PGP, password managers, and the like. And it’ll also drive political and consumer pressure for more robust consumer control around algorithmically driven consumer experiences. Smart companies won’t resist this trend, they’ll encourage it.

5. Adtech has a ripper of a year. Wait, I just predicted consumers will pivot to caring about privacy, but I’m saying the adtech business is going to have a great year?! Well…yes. Embrace the contradictions, because adtech is ready for its second act. It’s really sucked to be a leader in the advertising technology industry – half of the media industry openly hates your guts, and the other half is convinced your days are numbered because of the Google/Facebook oligarchy. But they’re all wrong. Advertising technology is, at its simplest, the ability to apply data to a decision at scale. And the more open and free flowing that data economy becomes, the better and more valuable the companies which enable it become. If my predictions 1-4 come true, then this one will as well: Independent, high-integrity companies in ad/martech are going to have a banner (no pun intended) year, because they’ll tack into the resistance the large platform players have to the trends I’ve outlined above. Watch: Sovrn Holdings*, AppNexus, Acxiom*, Trade Desk, and OpenX.

6. Apple releases a truly bad hardware product. OK, this one isn’t really tied to the others, but I think Apple’s poised to not just have a boring year (as I predicted it would last year,) but to really lay an egg for the first time in a very long time. It may be their answer to Amazon Echo/Alexa, or Google Home/Assistant, or it may be a follow on to the watch, or perhaps something the company has had up its sleeve for a few years that it feels obliged to roll out given its essentially uninspiring last few years of product releases. But in 2017, the press and the public will find a tangible reason to turn on Apple, and the company will likely respond by reorganizing, repatriating its cash (to curry favor with the current administration), and keep buying its way into the markets where it has repeatedly failed (IE, software as a service, entertainment (NetFlix?!!), and possibly social media).

7. A Fortune 100 company will announce its intention to become a B Corp. Large companies are increasingly under pressure from employees, customers, and society to create value for more than just their shareholders. For decades, business was allowed to tax environmental, social, and societal resources in pursuit of profit. A new generation of consumers and employees are demanding that business ladder to more than simple profit, but rather, have a core purpose—one that makes the world a little (or a lot) better place. Of course, there’s already a corporate governance structure that encourages this approach to running a company—the Public Benefit Corporation, or B Corp. (I wrote about B Corps last year here). My money is on Unilever, which has already been publicly discussing such a move. Two dark horses: Walmart and GE.

8. President Trump leaves Twitter. Ever since Twitter launched, I’ve usually included a Twitter prediction. This one sounds crazy, but it strikes me there are a few ways this might plausibly happen. Perhaps Trump will come to his senses and stop trying to run the country through a series of tweets. OK, that’s not very plausible. More likely is Trump will end up in some kind of a feud with Twitter over something utterly ridiculous, claim he’s the only reason the service is viable anymore, and decamp for Facebook, Snapchat, or who knows, maybe VK (that’s the largest Russian social media network, FWIW). Or maybe someone slips a cure for narcissism into his evening flute of Trump Champagne….

9. Snap soars – then sours. I’m increasingly of the opinion that this company is going to force a total rethink of our online culture. In fact, I think most of us have no idea how over our skis we are when it comes to the power that Snapchat has aggregated. I’m not talking about typical tech power, like number of active users or advertising revenue. I mean the power of the platform to engage and exploit our pleistocene-era social brains. I’m not entirely sure Snap Inc. has fully grokked that power. But Snapchat feels like a step function beyond anything that has come before it. I watch my own children use it, and I’ve watched them fall in love with Facebook, YouTube, Twitter, and countless pretenders (though I’m keeping my eye on Houseparty). Nothing compares to what happens when a group of kids connect on Snapchat. It literally becomes their social geography, and that fact will be widely recognized by the business community when Snap goes public. But almost hand in hand with that will come the Snapchat backlash, as scholars, alarmists, parents and school administrators speak out about the impact the app is having on the structure of society. Spectacles? By the end of 2017, those will seem quaint. Side note: There’ll be an amazing science fiction novel that comes out in early 2017 whose main protagonist will be compared to Snap. And yeah, that’s a fix, because I’ve already read it…

10. Human connection commands a premium in the workforce. OK, OK, this has certainly been the case for all of history, at least – ahem –  for a certain kind of connectivity. But in an age where it seems every job can be replaced by AI or a robot (or both), we’ll see a shift in how society values previously under-appreciated jobs that cannot be automated away (or if they can, the automated version fails to deliver human connection). Think about jobs that are socially valuable, require direct human contact, but are currently very poorly remunerated: Teacher, nurse/home care aide, waiter, small business owner, musician/artist come to mind. In 2017, we’ll come to realize that we’re valuing the wrong things, and start a conversation about paying people to connect with each other – because if we can automate the other stuff, why the heck wouldn’t we value each other more?! Related: The conversation around Universal Basic Income (or my preferred term, the Citizens’ Dividend) will become white hot (it’s white hot in the Valley at present, but it’ll move into broader circles in 2017).

Well that’s ten predictions, which seems like a nice round number. As I review them, I realize there’s a pretty high chance I could seriously whiff this year. What do you think?!

Follow my work at NewCo with our newsletters! 

Related:

Predictions 2016 

2016: How I Did

Predictions 2015

2015: How I Did

Predictions 2014

2014: How I Did

Predictions 2013

2013: How I Did

Predictions 2012

2012: How I Did

 

Predictions 2016: How’d I Do?

By - December 29, 2016

Nostradamus

At the beginning of each year I make predictions, and at year’s end, I hold myself to account. It’s kind of fun to look back and see how wrong (or right) my musings end up being.

I’ll be writing my Predictions 2017 post this weekend (I think), and publishing it shortly thereafter. But for now, let’s take a stroll down memory lane, and see how I did. Here’s a short report card for each of my twelve 2016 predictions.

#1 – 2016 will be the year that “business on a mission” goes mainstream. Well, this was pretty self serving, given it’s at the core of the work I did all year long at NewCo and NewCo Shift. But I did predict that massive companies would put their missions at the core of their marketing, and that certainly happened with corporations like Unilever, Ikea, H&M, and many others. I also said the press would start covering the story as a regular beat, more than just annual “doing good by doing well” lists. While coverage (and the number of those annual lists) has increased, I can’t argue the story has broken out as big as I expected. And while organizations like Just Capital have launched to track company data beyond price and profit, I think this story needs another year or two to mature. Overall, this prediction trended in the right direction, but didn’t fully come true this year, so I’m going to give myself a (noble, well intentioned) whiff on this one.

#2 – Mobile will finally mean more than apps. It may seem counterintuitive, but I think this is the year my mobile prediction actually came true. Here’s the detail from my post: “by year’s end, we’ll find ourselves interacting with our technology in new and far more “web like” ways – bouncing from link to link, service to service, much as we did on the original web, but with the power, context, and sensor-laden enablement of mobile apps and devices.” In fact, that’s exactly how using my phone now feels – deep linking has gone mainstream, and more often than not a link from a search opens an app on my phone, or a call to action in an email or inside an app opens another app – or a mobile web view – inside a third party site. Plus, every new release of Android (I don’t use iOS) seems to increase the utility of notifications, voice, and search. That’s how the next generation internet should work, and it’s here, now. Which is a really good thing (and augurs some very cool new opportunities, which I’ll probably explore in my predictions post). I’m going to grade myself a “mostly nailed it.” Why mostly? Because at the end of my prediction, I said Google’s app streaming was going to help make it all happen. While the company continues to refine and roll out the service (and related services like Instant Apps, or Apple’s On Demand Resources), I deserve a ding for that call. I’d rate it a 75% win.

#3 – Twitter makes a comeback. I don’t really need to go into much detail here. This did not happen. It’s all about the product. And while the election certainly helped Twitter, Twitter did not help itself much this past year. My wishful thinking earned me a fail on this one. Damnit Twitter, please be all we know you can be in 2017!

#4 – Adtech and the Internet of Things begins to merge. Weeks after I wrote this prediction, the industry bellwether Dmexco, arguably the most important marketing conference in the world, declared that IoT was the future of adtech. Core adtech companies – Google, Facebook, Amazon (yes, Amazon is a serious player in adtech) – all released key products or platforms that vector IoT directly into their adtech strengths (Google Home? Check. Facebook Messenger bots? Check. Amazon’s Alexa/Echo? Check.) This merger will be messy and fraught, but bots and voice are the future for all the major internet players, and advertising business models and tech platforms will drive them all, in new and perhaps unexpected ways. Add to that the unprecedented amount of work done this past year in autonomous vehicles (which is a major IoT category and of course, a huge advertising platform in and of itself), and I think it’s fair to say this prediction came true. However, there’s a lot more to this trend than just merging advertising and IoT. That’s the easy (and obvious) part of the equation. The less obvious work remains to be done – as I wrote in the prediction: “I’m suggesting that the underlying technology powering adtech is perfectly suited to execute the highly complicated and highly performant rules-based decisioning required for the Internet of Things to touch our lives on a regular basis.” I honestly don’t know of any development over the past year that proves this part of my prediction, but I can’t imagine it’s not being worked on by the Amazons, Googles, and Facebooks of the world. We did have a major IoT event that proved the power of my predicted merger: Hackers harnessed millions of poorly secured IoT devices to mount massive DDOS attacks across the web.

Oh, and at the end of this prediction, I ventured that in 2016, we’d see a blockchain based adtech player emerge. We did see the emergence of BitTeaser and its related HubDSP, though they are in very early stages as of now. Overall, I’d say this prediction played out – score it as another 75% – a passing grade, at the very least.

#5 – Tesla’s Model 3 will garner more than 100,000 pre-orders. Many of you thought I was crazy to predict massive orders for the Model 3, but….Tesla blew through my most optimistic numbers. Orders are now approaching half a million, and counting.

#6 –  Publishers and platforms come to terms. This is a hard one to prove. I wrote: “In 2016, Medium, LinkedIn, and Facebook will all make strides in helping all publishers succeed.” And I think this is largely true. Medium rolled out a publisher program, and limited, but improving advertising options for its publishers. LinkedIn hasn’t yet rolled out a publisher friendly platform, but it’s become a crucial traffic driver for a lot of publishers, and I’ve heard plenty of well-sourced rumors that a publishing platform is coming once the Microsoft integration is complete. And Facebook, well, Facebook had an uneven year when it comes to publisher relations, but there isn’t a serious publisher in the world who isn’t busy integrating with Instant Articles and the Newsfeed in one way or another. Add in publisher centric moves from Google (Amp, etc), and Apple (Apple News continue to grow, slowly), and I’d give this prediction a passing grade.

#7 – Search has a dominant year, thanks in large part to voice and AI. I think this also came to pass this year. We can debate if “traditional search” had a dominant year, but that was not my point. Search is in transition to new models based on voice and AI-assistants like Siri, Now, Alexa, and Cortana, and in 2016, these most certainly came into their own. I predicted that search volume, if once counted voice and AI, would be “way up” in 2016. Voice search volume did indeed explode in 2016, but we’ll have to wait for Mary Meeker’s mid year update to know by exactly how much. Regardless, I think I got this one right.

#8 – Apple endures a boring year. Yep, this pretty much happened. I wrote: “short of yet another iPhone folks feel obliged to purchase, there’ll be nothing spectacular. I don’t think folks will be calling for Tim Cook’s head, but many will wonder if Apple is meandering its way toward a boring, profit-milking middle age.” Check.

#9 – Microsoft and Google get serious about hardware.  Oh yes, they sure as hell did. Microsoft became a billion dollar a quarter player in tablets/computing with Surface, and Google rolled out Home, Pixel (its first true Google phone), and more Chrome gadgets. Both companies are very, very serious about hardware now.

#10 – Medium has a breakout year. I wasn’t sure this was going to happen, but just this month, Medium released its growth numbers – up 140% year on year, to 60 million users. Combined with the launch of its publishing platform and the release of far better iOS and Android apps, Medium was indeed on a tear in 2016.

#11 – China goes shopping. In 2015, we all expected Chinese companies like Alibaba to start snapping up startups left and right. It didn’t exactly happen. But I predicted that 2016 would see it come to fruition, and indeed Chinese firms were very busy this past year. China dealmaking rose 145% in 2016, according to Bloomberg, and Internet and Software was one of the hottest sectors, with adtech – much maligned for years – a major standout.

#12 – Sports unbundle. Well….no. I really, really wanted to drop my cable sub this past year, and the only thing keeping me from doing so was my beloved San Francisco Giants. Alas, nothing happened this year that will change that. There was a lot of hand wringing about the future of sports-driven brands like ESPN, and nearly everyone things sports will someday unbundle, just as HBO and many others have recently done. But not this year, so…my wishful prediction was a swing and a miss.

Summing up, how’d I do? Pretty darn well, it turns out. I whiffed on only three – Business on a mission, Twitter, and Sports – and pretty much nailed the rest of them. That’s one of my best showings yet – nine for twelve, or a .750 batting average. Good enough to convince me to try again for next year! Have a great New Year’s Eve, and I’ll be back soon with predictions for 2017.

Follow my work at NewCo with our newsletters! 

Related:

Predictions 2016 

Predictions 2015

2015: How I Did

Predictions 2014

2014: How I Did

Predictions 2013

2013: How I Did

Predictions 2012

2012: How I Did

 

Google Capitulates to Facebook’s Identity Machine: Is This Good News For The Open Web?

By - October 22, 2016

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Long time readers of this site know that once a year I make predictions, and revisit those I made the year before. But it’s not often I look back farther than one year to see if perhaps I was just a tad too early. It appears in the case of Google and personal data, I was.

In my predictions for 2015 I wagered that Google would “face existential competition from Facebook” forcing it to “connect its search and personal data to its Doubleclick asset.” This was a debatable prediction – Google had long prided itself on its privacy policies, and when it acquired DoubleClick, it canonized its stance with this line in its online policy“We will not combine DoubleClick cookie information with personally identifiable information unless we have your opt-in consent.”

That line is now gone. In its place is this: “Depending on your account settings, your activity on other sites and apps may be associated with your personal information in order to improve Google’s services and the ads delivered by Google.”

Put another way, Google has capitulated to the power of Facebook’s online identity tsunami, and has connected all the information it has about us – our search history, usage of Google apps like Gmail, Docs, or YouTube, and our history of interaction with Google’s advertising business – so as to better target us on behalf of advertisers. Of course, this move also allows Google to  better compete with Facebook, which can target Facebook users – and now even non users – across the web.

Given I predicted this would happen, I’m not that surprised it finally did – in fact, I’m surprised it took this long. To its credit, Google has made the shift by asking its customers to opt in – but the process, as described in this ProPublica piece, was pretty opaque.

Pulling back, I actually believe this represents good news for the web, and for the evolving adtech industry. For years we’ve built an open web advertising infrastructure based on anonymity, even as Facebook leveraged its native advantages based on real identity. If we can get to the point where advertisers can actually know who they are communicating with, perhaps our advertising ecosystem will evolve to a place where it adds value to consumers’ lives on a regular basis, as opposed to interrupting and annoying us all day long. When that happens, Facebook’s implicit advantage – that it knows who we are – will become commodified, and perhaps – just perhaps – the open web will once again thrive.

Update: Google reached out with a clarification – here’s their statement on the change: 

Our advertising system was designed before the smartphone revolution. It offered user controls and determined ads’ relevance, but only on a per-device basis. This past June we updated our ads system, and the associated user controls, to match the way people use Google today: across many different devices. Before we launched this update, we tested it around the world with the goal of understanding how to provide users with clear choice and transparency. As a result, it is 100% optional–if users do not opt-in to these changes, their Google experience will remain unchanged. Equally important: we provided prominent user notifications about this change in easy-to-understand language as well as simple tools that let users control or delete their data. Users can access all of their account controls by visiting My Account and we’re pleased that more than a billion have done so in its first year alone.

I feel terrible about this site.

By - September 21, 2016

I don’t write here anymore. I write almost entirely on Medium now. It’s not a choice I made to NOT write here, it’s a choice I made to edit NewCo Shift, our new publication. It lives on Medium, but if it were a WordPress site, well, my writing would all be on that site. It’s less about the medium (so to speak) and more about the publication.

As the days go by, and this site gets longer in the tooth, the challenge of updating it and making it current gets bigger and bigger. It eats at me. And I miss the engagement that this place used to have. I know it’s all my fault, and I’m sorry. I don’t have a plan to return to this place, because as much as I love the kind of writing I do here, I simply don’t have the time to do it. And I don’t see that changing anytime soon.

So, if you followed me here, and have been wondering WTF I’m up to, well, follow me on Medium. And maybe subscribe to my newsletter there. Here are a few stories I’ve written (I do at least one or two a week):

Comb the Hairball: Why Healthcare Is Broken and Sugar Dominates Our Diet

What Everyone Missed in the Unilever/Seventh Generation Deal

100 Million Strangers Sleeping In Other People’s Homes

Understanding Medium: Evan Williams On His Past, Future, and Current Obsessions

To Fix Government Tech, Take Off the Headphones and Listen

I love Searchblog. I am sure I’ll return to it at some point. For now, however, my dance partner is NewCo Shift.

My Latest Columns

By - June 02, 2016

In meetings with several colleagues over the past few days, many did not know about the column I write each week – I’ve been remiss and not cross posting my writings from NewCo Shift here.

It’s been interesting to move my main focus of writing from a personal blog to a publication in-the-making. I’ll have more thoughts about that this weekend here. But in the meantime, if you’re wondering what I’m thinking and writing about, well, most of that work is here. Here are my latest columns:

Chasing The Grail: Bill Gates, Jeff Bezos, Illumina, and Google Ventures Are Betting This Company Will Find A Cure For Cancer

The World’s Biggest Industry Just Got Served

Why Uber and Apple Won’t Save The Economy

Kickstarter’s Mission Is Non-Negotiable

Does Your Company Know Why It Exists?

Hey, Fortune 500: Time To Get Involved

Android’s Founder Wants To Give The Internet A Body

The Shot Clock

The Tech Story Is Over

 

Where I’ll Be For NewCo Boston April 26-7 – Come Join Me!

By - April 19, 2016

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The first ever NewCo Boston goes off in less than two weeks, and I’ve been studying the schedule and making my picks for the companies I most want to visit. The lineup is insanely great – Boston is brimming with innovative NewCos, 79 of which will open their doors on April 27th. Thanks to our partners at MassTLC – you guys really know how to do it right!

Tuesday, April 26th, 6 pm: VIP Kick-off & Reception @ Hatch Fenway NewCo Boston kicks off at Hatch Fenway, a NewCo incubator that was once an industrial hub. Mingle, swill, and get inspired by host company CEOs, city leaders, and VIP ticket holders alike.

Weds., April 27th

8.30 am – HubSpot Long the leader in the new art of “inbound marketing,” HubSpot is one of Boston’s pillars. I’m looking forward to learning about the company’s unique culture. Yes, this is the company that Dan Lyons recently skewered, but I’m not buying his version of reality. The great thing about NewCo is you can see it for yourself, and I plan to do just that. Wish I could also go to: Oxfam America and CIC Cambridge.

10.30 am – Ginkgo Bioworks I’ve been fascinated by this company ever since I heard the term “organism engineering foundry,” which is how they describe their offices. I can’t wait to see what they’re up to – I sense it’s a taste of the future, right now. Wish I could also go to: Artaic – Innovative Mosaic  and Resilient Coders.

12.30 pm – athenahealth – I recently met Todd Park, one of the original founder of athenahealth, and I am excited to see how the company he founded (he went on to be the CTO of the US Government) is changing healthcare for the better. Wish I could also go: Emulate, Inc. and Carbonite.

2.30 pm – Wayfair – This top ecommerce site is thriving, and it’s expanding into new forms of merchandising, including VR. Co-founder Steven Conine will be leading a Q&A session, which are always fascinating at a NewCo festival – everyone in the audience is there because they want to learn about the company, and they always have awesome questions. Which I could also go: Freight Farms and Greentown Labs.

4.30 pm – clypd – I’m an investor in this video advertising innovator, but in their NewCo session, they’re going to focus on company culture. I’ve never seen their offices, but I hear there’ll be beer on tap, and by late afternoon, I’m sure I’ll have a thirst! Wish I could also go: Roxbury Innovation Center and Localytics.

5.30 pm – After Party @ GEM Lounge After a long day of killer Boston NewCo sessions, I’ll be hanging at the GEM Lounge, a Boston original with a very long stone bar, and plenty of libations. See you there!