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Who Owns The Right to Filter Your Feed?

By - March 09, 2013

The old Tweetdeck interface.

(image) Last week I was in Salt Lake City for the Adobe Summit, on a stage the size of a parking lot. After some opening remarks about how the world is increasingly lit with data, I brought out Adam Bain, President of Global Revenue for Twitter. (He Vined it, natch.) Five thousand or so folks in the Internet marketing and media business were in attendance, behind us was a 7,000 square foot HD screen (I kid you not). I’ve been in front of a few big crowds, but this one was enormous. You could have parked a few 787s in the space.

My point is this: Bain knew he was in front of a lot of people, including nearly 200 journalists. As we worked our way through any number of predictable but important topics – Twitter’s revenue (growing but no numbers), the acquisition of BlueFin (TV analytics and more), etc. – I asked Bain to distinguish between Twitter and its competitive set. This was a relatively politic way of asking the inevitable “What about Facebook” question. It was then that Bain uttered what I thought was the most interesting comment of the day: “[With Twitter,] there’s no algorithm between you and your feed.”

Oh snap!

Facebook’s “Edge” rank has once again been in the news, as one writer or journalist after another discovers what most of us already knew: Facebook filters what you see in the Newsfeed, and the algorithm that determines that filter is a black box (one that you can influence with money, of course).

On Twitter, there’s no filter between you and your feed. If, like me, you follow 1,200 or more people, your feed is a hopeless firehose, and that’s just the way it is, Bub.

My Twitter feed is a blur to me, I dip in and out, but I never consistently gain value from it. I know there’s so much more I could be learning from it, but so far, no dice. (Four or so years ago I even asked our tech team at FMP to build a Twitter parser, we used it for a while…that’s another story…)

I’ve always been on the lookout for tools to surface the best stuff shared on the service – and I’m still looking. Summary services like Percolate are too high level (only five or so stories), and curation through tools like Tweetdeck work to a point, but require too much input and are not dynamic enough. I recently tweeted out a request for new filtering tools, and got back this list:

- Twitter’s daily email digest (which I’m not getting for some reason, so I’ll turn that on)

- Tweetdeck (which I have used a lot, but stopped using when Twitter bought it, more on that below)

- Cronycle (still in private beta)

- The Tweeted Times

- ManageFlitter

- Prismatic

- And of course Flipboard.

From a quick look at these services (some of which I’ve tried), I don’t think any of them do quite what I want them to. And that’s kind of my point. It’s great that Twitter doesn’t filter my feed, but it’s a bummer that third parties haven’t been able to solve for my problem. And of course, there’s a reason for this. Developers have left the consumer space mostly alone – Twitter has made it very clear that they don’t want anyone creating new interfaces for the consumption of your feed, and filtering services – in particular ones like Flipboard – come dangerously close to that line. 

The enterprise, on the other hand, has benefitted from the unfiltered feed – that’s where Percolate is focused, as well as Salesforce, Adobe, and many others.  Gnip has a good business selling access to Twitter’s firehose, but overall, as one might expect, the use case is more aggregate and less individual in nature.
That’s a dilemma. One the one hand there’s Facebook, which has “placed an algorithm in between” us and our feed. Facebook is controlling our experience on our behalf – and it’s questionable whether that really scales. Then there’s the noisy mess of Twitter, where I could imagine any number of super-wonderful third-party apps, yet so far Twitter has kept that ecosystem at bay. 

It’s clear that Twitter will soon offer more controls to its users – giving us various ways to filter our feed. The company recently dropped support for its recently acquired Tweetdeck apps – clearly it plans on folding that kind of functionality into its core services. Once it does, I hope the company will relax a bit and give developers the go ahead to create real value on top of an individual’s raw feed. No one company can boil the ocean, but together an ecosystem can certainly simmer the sea.

 

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The iWatch: What I Hope Apple Actually Does (But Probably Won’t)

By - February 21, 2013

(image AppleInsider) Back in April of last year, I pondered Pebble, the then-wildly successful darling of Kickstarter fame. Pebble is a wristwatch device that connects to iPhones and displays various smart things. In the piece, Does the Pebble Cause a Ripple In Apple’s Waters?, I asked whether Apple would allow such third-party hardware to play in their backyard. It struck me Apple’s entire business was about hardware. Pebble, I figured, was in for a tough road. No wonder it went to Kickstarter, I mused. VCs would never back something so clearly in Apple’s target zone. From the post:

If you watch the video explaining Pebble, it become pretty clear that the watch is, in essence, a new form factor for the iPhone. It’s smaller, it’s more use-case defined, but that’s what it is: A smaller mirror of your iPhone, strapped to you wrist. Pebble uses bluetooth connectivity to access the iPhone’s native capabilities, and then displays data, apps, and services on its high-resolution e-paper screen. It even has its own “app store” and (upcoming) SDK/API so people can write native apps to the device.

In short, Pebble is an iPhone for your wrist. And Apple doesn’t own it.

If we’ve learned anything about Apple over the years, it’s that Apple is driven by its hardware business. It makes its profits by selling hardware – and it’s built a beautiful closed software ecosystem to insure those hardware sales. Pebble forces an interesting question: Does Apple care about new form factors for hardware? Or is it content to build out just the “core” hardware platform, and allow anyone to innovate in new hardware instances? Would Apple be cool with someone building, say, a larger form factor of the iPhone, perhaps tablet-sized, driven by your iPhone?

Fast forward to now. The month’s Apple rumors have all been about the “iWatch” – the company’s next big innovation.  Apparently reliable sources – most likely now muted thanks to Apple’s exceptional PR machine – have said that 100 people are working on the device inside Apple’s HQ. And this week came news that Apple has even filed for a patent around the concept. 

If I’m Pebble, I’m not sleeping well at night.

I have no idea if Apple will actually create such a device – though I’m certain it must be testing one.

However, if Apple really wants the device to take off, the company should incorporate more than just iPhone connectivity. Here’s my wish list:

- Open platform for connectivity. Any device can connect to the device, not just iOS. I know this is wishful thinking, but…for example, Google has opted for glasses as its next big thing in wearable computing. I certainly would like the two to work together. (And how cool would it be if it worked with Android? OK, sorry. Just had to ask.)

- Sensors and software that make the device the equivalent of the Fitbit or the Jawbone Up.

- Integration with those apps, so that users don’t lose their data if they want to move to Apple’s hardware platform.

- As with Pebble, an open app ecosystem for the device, not one locked down into iOS. (I know…)

- A warranty on breakage. It’s one thing to ignore the criminal cracking that happens with nearly every iPhone in existence, because you can blame the consumer for dropping the damn thing. But if this thing is on somebody’s wrist, it’s going to get smacked around. And if Apple takes the same approach to breakage as it has for the iPhone, the device will be a failure.

That’s my major wish list. What would you want from the device?

Portrait of Twitter As A Young Media Company

By - January 21, 2013

Last year I predicted that Twitter would become a media company. However, I focused mainly on the new “Discover” functionality, and I probably should have gone a lot further. In this piece, I intend to.

So I’ll start with this: 2013 will be the year Twitter starts to create, curate, and co-create media experiences on top of its platform. I hinted at this in my brief coverage of Twitter’s Oscar Index (see Twitter’s Makin’ Media), but allow me to put a bit more flesh on the bones.

So what might one make from the fact that your platform captures hundreds of millions of individuals declaring what’s going on at any give time? Well, let’s break down some of the signals in all that supposed noise. As I’ve written over and over and over in the past several years, Twitter presents a massive search problem/opportunity. For example, Twitter’s gotten better and better at what’s called “entity extraction” – identifying a person, place, or thing, then associating behaviors and attributes around that thing. This (among other reasons) is why its Discover feature keeps getting better and better. Another important signal is location – Twitter is increasingly focused on getting us to geolocate our tweets. A third signal is the actual person tweeting – his or her influence and interest graph. Yet another signal is time – when was the entity tweeted about?

Real time entity extraction crossed with signals like those described above is the Holy Grail – and I’m guessing Twitter is almost, if not already there.

Once you get good at all these things (and more), a number of really interesting possibilities open up. Identifying “big things” that are going on at any given time is something that Twitter already does – though not particularly well (the best window in is the “Trends” box on the left of the page). Regardless, Twitter has become a go-to service for quick updates about news events (Sandy, Newtown, etc), entertainment events (SuperBowl, Oscars, Grammys, etc), and well….pretty much any kind of event.

But so far, it’s not exactly easy to get the big picture of what’s really going on for any given event on Twitter. In fact, it’s rather difficult. You can search for a hashtag, or keywords you think are associated with an event, but no matter what, it’s extremely difficult to makes sense of it all. For a big event like Sandy Hook or the Oscars, there are literally millions of tweets to sift through. And those tweets have millions of pictures, links, and videos. How can you know what’s important?

This is exactly the problem that  media experiences are designed to solve. By combining intelligent algorithms (these tweets are retweeted more than others, this video is linked to more than all the others, etc) and some smart editors, Twitter can (and most likely will) surface instant windows into events as they unfold around the globe. I imagine logging into Twitter at some point in the future and seeing a dashboard not of Trends, but of “Happenings” – Events edited to my interest graph, location, and the like. When I click on on of those events, I enter a meticulously edited media experience – a pulsing, ever changing feast of information tailored around that event.

So, put in one sentance: Twitter’s going to do events soon.

What other media experiences might Twitter create? Well, extending the logic, it only makes sense that Twitter will curate media services, just as LinkedIn and now Facebook are starting to do (I argue that Graph Search is a media play here).

“Just Landed” – from 2009.

As Google has proven, words have a lot of power on the web. They have even more power when put in context at scale. Consider what happened when a data artist asked a simple question: Where are people when then tweet that they “just landed”?

Now, imagine Twitter stands up a service that allows you to see patterns around phrases like “looking for someone to…,” or “just got a job,” or “python developer,” etc. Yep, lurking inside all that Twitter data is a pretty powerful job service. And I’m only using jobs as a straw man (and because it’s a driving force of LinkedIn’s success, of course). When you have humanity whispering into your ear at scale, you can tune in any number of valuable signals. Getting a job is one important signal. But so is getting married, buying a house or a car, graduating, and, and and….well you get the picture. Standing up “media services” around these life milestones is what media companies do. They used to be called magazines. What might Twitter call them? In 2013, we’ll most likely find out.

So far I’ve proposed two new media features of Twitter: Events and Media Services. I’ll round out this post with a prediction around a third: Video. Video is a vastly under-leveraged asset on Twitter, but people are sharing millions of links to video clips every day on the service. I imagine that Twitter will soon offer some kind of video curation feature – giving its base the ability to find the most popular videos based on pivot points of time, interest, and people. Surfacing and creating more video on the Twitter service has got to be a major priority at the company. And let’s not forget that Twitter bought Vine, after all…

After all, everybody loves video. In particular, advertisers love video. After all, Twitter is already working with Neilsen to become the official barometer of television conversations.

Which brings me to the “stick the landing” portion of this particular round up. Twitter is going to make much more media this year, because Twitter is going to make much more money this year. Each of the features I described above – Events, Media Services, and Video – bring with them inherent business models. I don’t expect they’ll look like traditional display models, of course, but I would not be surprised if they strayed a bit from Twitter’s current Promoted Suite products. With new media products come new advertising products. And new revenue.

Time will tell if I got this one right. Meanwhile, what do you think?

Facebook Is No Longer Flat: On Graph Search

By - January 15, 2013

A sample Graph Search result for the query “friends photos before 1999.”

By now the news is sweeping across the blogosophere and into the mainstream press: Facebook is doing Search!

Well, not so fast. Facebook is not doing search, at least not search Google-style. However, the world’s largest social network has radically re-engineered its native search experience, and the result is not only much, much better, it’s also changed my mind about the company’s long term future.

Yesterday, Tom Stocky, Facebook Product Management Director, and Lars Rasmussen, Engineering Director, gave me a sneak peek of today’s much anticipated announcement (it’s gonna be a phone! A new Newsfeed! A big acquisition!). So as to not bury the lead, Facebook has built what it’s calling “Graph Search,” a solidly conceived structured-search service which leverages the company’s massive trove of personal data in any number of new ways (some obvious, some nuanced, and some glaring omissions). But before I get to the details, I want to write about why this matters so much.

Prior to seeing the new search, I was not certain Facebook would ever live up to the hype it has accrued over its short life. It’s a good service, but it’s flat – over time, it struck me, people would tire of tending to it. They set up their social graph, toss a few sheep, poke some pals (or not), “like” this or that (often off-domain), waste hours on Farmville, and then…engagement drops slowly over time. I’m also not a fan of Facebook’s domain-specific approach to the world, as many of you know. Facebook’s new search doesn’t address Facebook’s walled garden mentality (yet), but it nails the first issue. Once this search product is rolled out to all of its members, Facebook will no longer be flat.

This is a big deal on many fronts. First and foremost, Facebook has an engagement problem, particularly in markets (like the US) where its use has become ubiquitous and many of its original users are two, three or more years into the “Facebook habit.” While the company doesn’t talk about this issue, I am confident it’s real (in private conversations with people at Facebook, it’s called the “set it up and forget it” problem). If people do not constantly feed Facebook with engagement, its value attenuates over time. As the service slows in overall growth, engagement with its current base becomes critical. New connections are the lifeblood of a service like Facebook. Without a steady stream of meaningful Likes, Friend Requests, declared Interests, and such, the platform would wither.

Put another way, Facebook needed a service that layered a fresh blanket of value over its core topography. Graph Search is it.

Zuckerberg’s Engagement

One sign of how important this new search is? According to the folks I spoke to yesterday, Facebook’s mercurial founder and CEO Mark Zuckerberg calls Search the “third pillar” of the company’s service, elevating it to the level of Newsfeed and Timeline, the two most important new features since Facebook’s launch (Open Graph is probably up there as well, but it’s true value remains locked up until there is mortar connecting it all, which Search could well be).

A team of engineers and product folk have been working on Graph Search for more than a year, and Zuckerberg has been engaged with them the entire time. The team has been in “lockdown” – a exclusive state of focus on one product so as to ship it as quickly as possible – for the past 34 days. Lockdown is a time honored and rather prestigious occurence inside Facebook, dating back to Zuckerberg’s original Facemash dorm room programming outburst. During the Search team lockdown, Stocky told me, he and Rasmussen got plenty of 2 AM emails and unexpected late night visits from the CEO.

In other words, this is A Really Big Deal for the company.

Why? Well, a quick tour of the product will explain.

What Is It? 

Graph Search subsumes Facebook’s previous search offering, which was extremely weak and focused mainly on the use case of navigation (finding people and pages).  The new service takes full advantage of the face that Facebook is, at its core, a massive structured database of tagged entities. The initial beta “indexes” four main types of these entities: People, Photos, Places, and Interests. Over time, I am told, Facebook will expand its index to include all Facebook posts and even the Open Graph – which means the “rest of the web.”

But for now, users can search across four main categories, using a slick set of intuitive verbs (“lives,” “like,” “work,” etc.), nouns (“San Francisco,” “Indian,” “restaurants,” “friends” etc.), prepositions (“before,” “with,” “in”) and pronouns (“who,” that,” etc.). This makes for a richly structured set of results: “Friends of friends who live in San Francisco and like Indian restaurants,” for example. Or “Friends who have been to Ireland,” or “Photos of friends before 1990.” Once you get the hang of it, the possible pivot points are endless, and the results are quite intriguing.

Stocky and Rasmussen, both ex-Googlers, walked me through a few intriguing use cases, one of which harkens back to one of Facebook’s original use cases – dating – and another which looks forward and presents a threat to LinkedIn’s current strength: Recruiting.

Let’s say you’re single, and you’re interested only in dating engineers who are also friends of your friends. With Graph Search, it’s ridiculously easy to find “friends of friends” who are also engineers. (And single, of course). You can look at their pictures, profiles, interests, and then ask for an introduction from whichever of your pals happens to be connected to one who looks like a good prospect (you could also just “poke” the guy if you wanted to…). Want only C++ programmers, or Indian C++ programmers, or  Indian C++ programmers under 35 years of age? Done.

Or, let’s say you work at, I dunno, Google. And you want to recruit product management talent from, say, Facebook. Again, the best way to get to that talent is probably a friend. So why not do a search for “friends of friends who work at Facebook and are product managers”? Why not, indeed.

One can imagine such functionality will create a lot of new engagement on the service. And not just from people “friending” prospective beaus or hires. Recall that when Google burst onto the scene, it prompted a dramatic response from owners of web pages, who immediately began rewiring their sites to be optimized for search. Similarly, Facebook’s Graph Search will incent Facebook users to “dress” themselves in better meta-data, so as to be properly represented in all those new structured results. People will start to update their profiles with more dates, photo tags, relationship statuses, and, and, and…you get the picture. No one wants to be left out of a consideration set, after all.

Facebook Gets More Weather

Last year I wrote a post titled “Facebook Is Now Making Its Own Weather.” The focus was on Facebook’s Newsfeed, and how an economy of value was now in place to game Facebook’s “edgerank” algorithm, which determines what stories show up in a person’s feed. With Graph Search, I expect a similar ecosystem will emerge. All of a sudden, two things will be true that previously were not: Facebook users will be using search, a lot, creating liquidity in Facebook “SERPS.” And secondly, there will be significant perceived value in being included in those search results, both for individuals (I want to be considered for that job at Google!) and for companies/brands (I want to message to anyone looking for a job!).

While Graph Search is in very early beta, I don’t think I’m going out on a limb by predicting that it won’t be long before Facebook integrates a product that lets marketers purchase ads in these new search results. It already has a similar product, which is by default included in suggested searches (the “auto completed” queries suggested to a user as they enter terms). At the moment, however, paid listings are not included in search results. They will be. Which means, of course, the rise of a native SEO/SEM ecosystem inside Facebook. Add in Open Graph search across the web, and presto…Google’s got some serious potential competition. (Well, not exactly presto. Incorporating Open Graph is going to take some serious chops and time. But still…).

Even without incorporation of Open Graph or Posts, Graph Search is going to change the game for brands and people on the Facebook service. As I watched Stocky and Rasmussen put their product through its paces, I couldn’t help but wonder how much new traffic the product will drive around the Facebook Platform. Will Facebook be watching “conversions” – clickthroughs from search results to profiles and pages? Of course they will! Will Facebook report those referrals to individuals and brands, much as Google Analytics does for webpage today? Not yet…but wait for it. It’ll come….

 What’s Missing: Sharing Results

I’ve already noted that Graph Search does not index content (posts) or the Open Graph, though I’m told that’s coming. But the big miss, from my point of view, is the inability to share search results.

Share search results? Who’d want to do that? Well, in web search, very few of us. That’s because with rare exception, open web search is not an inherently social action – it’s private and it’s ephemeral. But inside the walls of Facebook, it’s definitionally so. In fact, I’d argue that every single “result page” in Graph Search is a “media object” in its own right. If you search for “pictures of friends before 1990,” for example, you get the equivalent of a Pinterest board of your friends’ childhood shots. Wouldn’t you like to post that on your timeline so your pals can see it? Better yet, wouldn’t you like to export it to Pinterest or Tumblr? Of course you would (but, alas, I don’t expect Facebook will allow it, under cover of “protecting user privacy.” More on that in a second.)

Or take another example. Say you have a pal in Southern California who is despondent after being dumped by her boyfriend. You do a quick Graph Search for “single friends of friends under 30 who work in Los Angeles.” The results look pretty promising. Don’t you want to shoot them over to your pal with the subject line “Don’t despair, there are plenty of fish in the sea!” Of  course you do.

I mean, just a query like “Photos I Like” is a huge feature win for Facebook. And who wouldn’t want to post a montage of “Photos I Like” to their timeline? (Or, ahem, their personal blog?!)

For now, you can’t share the results of your searches with anyone else, and that’s a bug that should be a feature. When I brought up the issue, I was told that the privacy implications of sharing searches were extremely complicated. Because of past missteps and current scrutiny, Facebook is going to tread cautiously here (privacy was a central theme in Graph Search’s launch). I certainly understand why, but while those issues are sorted, I expect there are going to be a lot of screen shots of Graph search results being shared around the web.

Bigger privacy issues will likely arise around what might be called the Randi Zuckerberg principle – as in “Oh shit, I didn’t realize I’d show up in that circumstance!” Graph Search is going to expose all manner of privacy controls as super important, and send millions back to Facebook’s sometimes-confusing dashboards, so as to appropriately re-tool settings such that nothing untwoard shows up in this important new functionality.

And to me, this is a Very Good Thing. A couple of years ago, I wrote a post titled  The Rise of Digital Plumage in which I predicted that we’d all become habituated to “dressing” ourselves in structured data, so as to best present ourselves to the world at any given time. Graph Search is another important tool in our ever-growing digital wardrobe, one that motivates us to understand and manage the implications of our ever-expanding digital footprint.

Facebook just posted an announcement about its new search here.  The initial beta will roll out slowly, folks will have to ask to join a waitlist to get the service. I’ll be updating this post as the news is discussed and digested….

Phones! Now With Multitasking! Why Mobile Is About To Have Its Web Revolution.

By - January 13, 2013


While at CES last week, I had the pleasure of moderating a panel with four extraordinary publishers – all FM authors. The topic was “2013 Trends” and I got to hear Anand Shimpi (of AnandTech), Brad McCarthy (of The Next Web), Elaine Fiolet (of UberGizmo) and Leander Kahney (from the Cult of Mac) expound on what they’d seen in Vegas.

It was a great conversation (and yes, I wish we got it on video, but alas, we did not, it was a private event for FM clients) – but one thing that Anand said really struck me. Mobile devices, he pointed out, were a few cycles behind their PC counterparts in computing power, but were rapidly catching up. A couple more generations from now, many of the “compute constrained” services that so far have been absent from mobile will start to emerge.

And that gives me hope in so many ways.

If you read me closely (and have a decent memory, which I do not), you will recall that I am no fan of the early mobile ecosystem. “AppLand,” as I’ve pejoratively called it, does not act like the web. You can’t easily link those little chiclets called apps together, you can’t share data between them, you can’t, as a consumer, enjoy the serendipity and wonder of what the open web brought the world in its first few iterations.

But I think that will change. As devices increase in power and capability, entrepreneurs and developers will push to where value lays unearthed, and they’ll most likely follow a well worn path.

One example? Multitasking.

I’ve been in this business a long time, long enough to remember when the idea of having more than one application running at the same time on a PC was a Very Big Deal. Apple finally rolled out that capability with its System 7 in 1991. Yes, you read that right – 1991! That was when you could run applications in separate windows on a Macintosh, making it easy to cut and paste between, say, Microsoft Excel and Word, or Adobe Illustrator and the Quark publishing package.

Given it was more than 20 years ago that you could, as a consumer, easily cut and paste between applications on a PC, it’s pretty funny to see how Samsung is currently marketing its Galaxy Note II “phablet” (or “Flablet”, as Leander called it on the panel). The heart of the commercial is this: You can run TWO apps AT THE SAME TIME! WOW! And you can cut and paste between them!

All I can say is this: If it’s 1991 in mobile land, that means just one thing: 1993 is right around the corner. The World Wide Web is about to hit mobile apps. It’s about time.

A Month In With The Nexus 4: Google Strengths Emerge

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It’s been a month or so since I bailed on the iPhone and went all in on Google’s flagship Nexus 4. I’ve been keeping mental notes on the transition, and thought it might be useful to others if I sketched out a few observations here. Also, I imagine some of you will have good input for me as I learn to navigate the Android OS – like any new environment it has its share of ticks, tips and tricks that, if you don’t know them, are rather hard to crack. Once learned, however, they are extremely useful.

For example, I didn’t know going in that the standard keyboard has a “swipe” feature, which lets you quickly drag your finger across the keys as algorithms figure out what words you are trying to make. It works so well I haven’t bothered to download the alternative keyboards readily available in Google’s (vastly improved) Play store. In fact, overall the text input system of the Nexus is so much better than the iPhone, it makes me wonder what’s wrong with Apple – until, of course, I start to think more broadly about the two companies, and it becomes far clearer. Apple’s ecosystem is the product of a careful manicured, top-down design approach. Google’s is more messily bottoms up. For years, Apple’s devices have been far superior to Android. But the collective intelligence of Google’s approach is starting to lap the fabled Cupertino icon.

Which brings me back to the Nexus’ text input. Just as I was starting to use the “swipe” functionality, I noticed the little microphone icon next to the space bar. It’s the same icon that I’d been using in the Google Search app on my iPhone, which worked startlingly well. I’ve found that the Nexus 4′s voice input is close to magic – it’s become a cocktail party parlor trick, in fact. It runs circles around Apple’s Siri – as countless head to head comparisons with friends who have an iPhone 5s has proven. It makes texting and answering short emails almost fun. It’s changed how I think about communicating, for the better.

Why is it so good? Because Google is, at its heart, a big data processing and learning machine. Its roots as a search company means it looks for signals inside unimaginably large datasets, and refines its results over and over until it starts to get things right. That’s what it’s done with its voice recognition engine, and it’s paid off handsomely in a software win inside Android. And I believe increasingly, it’s going to be that software+cloud processsing+iteration+UI loop that will mean Google wins over Apple this year (one of my predictions from last week as you may recall).

Other notes about the phone: It’s slick, literally. It’s covered in Gorilla glass that gives it a great feel, but it will drop out of your hands if you are not careful. The Nexus 4 is still in limited release, and when I got mine, protective cases were backlogged. Not anymore. But in the past month I did manage to crack the back glass, obscuring the otherwise excellent camera lens. It was not easy to figure out how to replace the cracked glass (an entire ecosystem has already developed around Apple’s similar problem, our family has probably cracked half a dozen iPhones in the past few years). I ended up getting a new phone from a colleague at Google – not service I expect your average consumer is going to get, I will admit. I expect one of Google’s major challenges this year will be customer service. It’s not obvious, from the evidence, if Google is really going to lean into being a hardware servicing company.

Once you do get a new phone, the magic of Google’s cloud approach shines through. When you fire up a new device, nearly everything you had already installed on your previous phone just automagically shows up again – because it’s all stored on Google’s servers. All I had to do was reset my mail accounts and re-enter my passwords for my favorite apps, and I was good to go.

From what I have heard from those who use Apple’s iCloud services, it’s not that easy over in iOS land. I don’t have experience with iCloud, because I don’t like Apple’s approach (it seems hell bent on figuring out ways to lock you in and start charging you), but my wife is an iPhone user who has had nothing but pain moving from one iPhone to the next using the service. Google’s approach is free, easy, and it’s covered under a far more liberal data philosophy (I’ve written about that in The Nexus 7 and The Cloud Commit Conundrum: Google Wins).The key to it all working is to have a single Gmail account, it seems, which I have now. Google has definitely falled down on this point in the past – I still have phantom Gmail accounts lurking out there that are not connected to anything, but seemed important to create for some reason or other in the past. Connecting all your points of contact with Google – Calendar, Docs, Picasa, Google+, etc. – is still sort of confusing. I’m uncertain, for example, how to get the right pictures onto my phone, as Google seems to automatically favor Google+ galleries, but I am uncomfortable uploading pictures there as I don’t know how they might be seen by others.

Centering my Google life around one Gmail address means I have to check that Gmail at least a few times a day to see if anything important has changed. I use my own email under the battellemedia.com domain, and also have an email with FM. I’d like to see them all in one place, but that requires I perform some unnatural acts of IT (reconfiguring for POP from IMAP, for example. I know it’s possible, but I don’t want to deal with the work.)

Thanks in part to the torture of working with the calendar and contact applications native to Macintosh and iOS, I’ve recently migrated to Google Calendar and contacts. I cannot report that these are perfect solutions, but as I start to depend on them exclusively, I am learning their quirks, and finding they work fine. I’m still figuring out the contacts piece. I have more than 10,000 contacts and they are a mess. I am uncertain how best to clean them up – in particular, where to put the energy. Right now I am still connecting my old Outlook system to Apple contacts on the Mac via Plaxo, and then updating Google contacts via the Apple contacts. Google maintains a copy of the mess in its cloud, but I’ve not tried to clean that copy up, because I fear it will just be repopulated with bad data from Apple or Plaxo. In short, I am still treading water in this department. Any and all suggestions gladly taken. I wish someone would fix this once and for all.

Now, a phone is supposed to in fact be a phone, and in that department the Nexus 4 is fine. It’s not better or worse, just fine. It has some hitches in the OS, but nothing worth writing home about. It does run hot, but it also runs very, very fast. I remember testing a Galaxy 2 that was really slow feeling. This phone is far superior.It’s also way faster than my iPhone 4, but that’s to be expected, it’s a newer model.

I have a lot more to learn about the Nexus and its Android environment. I don’t like endlessly futzing with my phone, so I haven’t really tricked it out yet. I have all the apps I used on my iPhone installed, and they all work fine. One irritation: One app that I paid for on the iPhone (a GPS tracker for rides and runs) does not acknowledge the paid relationship for its Android version, forcing me to pay again for the new platform. That’s just wrong, IMHO, but it’s not the fault of Android or Google.

The Nexus 4 is a “pure” Google phone – it’s made by LG, but it’s unlocked (I just popped in my AT&T sim from my old iPhone) and the software is all Google driven. It’s in limited production – I understand it’s been in and out of stock in Google’s store. Right now, it’s sold out. That’s a problem, or perhaps, that’s Google’s plan. Either way, it can’t yet be seen as a direct competitor to Apple – it’s not available at scale. But given my experience anyway, I think it should be soon. I dig the device and don’t miss the iPhone at all. So far, so good.

Predictions 2013

By - January 07, 2013

Mssr. Nostradamus

One week into the new year, it’s again time for me take a crack at predicting what might come of this next spin around the sun, at least as it relates to the Internet ecosystem. Last year’s predictions came out pretty well, all things considered, but I took an unusual tack – I wrote long posts on each of the first six, and then shot from the hip for the last one. Those last shots were pretty hit or miss, as you might expect.

This year I’m going to try something new. Instead of trying to get everything right – which often means being practical and reining in some of my more obvious biases – I’m going to make predictions based on what I wish would happen. In other words, below are things that I hope occur this year, even if the chances of them happening may be arguably slim. In the past I’ve edited out a fair amount of this impulse, as I was aiming game the odds in my favor. But for whatever reason – perhaps because this post marks my 10th year of predictions – I feel like airing it out and seeing what happens. So here goes.

2013 will be the year that….

- We figure out what the hell “Big Data” really is, and realize it’s bigger than we thought (despite its poor name). Asked in 1995 whether the Internet was overhyped, John Doerr famously said “It’s entirely possible that the Internet is underhyped.” He was right, by a long margin. This past year, no secular trend has been more hyped than “Big Data.” But very few of us even know what the hell it is. This was also true of “the Internet” in 1995. But I’ll say it here, for the record: The role of data in our personal, social, and commercial lives is far larger than the current hype. It’s bigger than the Internet – it’s as big as big can be defined, because data, in the end, is our way of defining every single entity that matters to us, and then making that liquid to to world. This is really, really big – Matrix narrative big, big in every nuance and meaning of the word. And 2013 will be the year we look back on as the moment most of us came to that realization. Related to this, we as consumers will begin to make more and more choices based on how companies treat data, in particular, on whether those companies allow consumers to control data. Smart companies will begin to market on this distinction.And yes, this is very much at the heart of my work this year.

- Adtech does not capitulate, in fact, it has its best year ever, thanks to … data. Ever since Terry published his Lumascapes on ad tech, we’ve all been waiting for the capitulation amongst those VC-backed companies. The reasoning goes something like this: There are way too many similar companies chasing the same opportunties, and far too few intelligent buyers or markets for samesaid companies. But what if the capitulation came, and no one noticed? That’s what’s going to happen in 2013. Plenty of companies will be sold, either for profits, pushes, or parts, but far more will launch and/or lean merrily forward, serving their niches well and building out their businesses, figuring out how to better leverage my first prediction. There will not be a systemic collapse in adtech, because adtech is one of the most important and edifying developments in marketing since search – the namesake of this site. In fact, given that I’m trending toward hyperbole, let me say it straight up: Besides the Internet itself, the ecosystem we are creating through adtech may well prove to be the single most important digital artifact we’ve ever created – more important than search, because it subsumes it, more important than the financial system, because it’s far more open and accessible. If we get adtech right, we may well be creating the prototype for how we manage all that “Big Data” in our lives, across all aspects of human endeavor – transportation, energy, finance, healthcare, education – pretty much anything that has a marble building in Washington DC. Of course, by the time this happens, no one will call it “adtech” anymore, but trust me – adtech is an artifact of a future we’ll all be living in soon.

Google trumps Apple in mobile. Sure, Android has already gotten larger market share than iOS, and lots of tech pundits (myself included) are making loud noises about how the Nexus 4 is a winner. But that’s not what I’m talking about here. Apple still beats all comers when it comes to revenue, margin, and perception. But in 2013, what I wish for is that Google takes Apple’s crown. And here’s how it could happen: First, Google comes out with a device (maybe it’s with a partner like LG for the Nexus 4, but more likely, it’s a real Google phone, from Motorola) that is just inarguably better than Apple’s, and, it’s available at scale. The Nexus 4 is close, but it’s a half step toward what Google really needs – they need the Next Big Thing. You know, what the Razr was back in the late 1990s. What the iPhone has been for five years. And I think they’ll do it. Next, they need to recommit to their focus on interoperability and openness in operating systems. Google needs to actively promote a vision that is 180 degrees from that of Apple: Open, interoperable, accessible, ungated. This allows for real innovation in UI, services, and apps. Google will win by highlighting things that only Android-based devices running Jellybean or later can do: you (consumers and developers) can interact with digital services and content in a web-like fashion. On Apple’s bespoke devices, you get whatever Apple thinks you deserve. Lastly, Google will openly license the hardware platform of its world-beating phone free to all of its partners. Yes, that’s crazy, but it also gives Google the ability to win the PR war with Samsung, in particular, and continue its long record of taking what used to be costly, and making it free (it also won’t hurt Google in its endless antitrust battles around the world). Google shouldn’t fall into the rabbit hole of thinking it’s a hardware sales company. That’s Apple and Samsung’s (and HP’s and and and…) cross to bear. Google is software and services company, period end of sentence. (And yes, media is software and services).

The Internet enables frictionless (but accountable) payments, enabling all manner of business models that previously have been unnaturally retarded. Closest to my heart is payment for content, of course, but beyond media, 2013 will be seen as the year a number of forces converged to push paid services to its rightful place next to advertising as a core driver of the Internet economy. I know PayPal et al are already massive businesses, but frictionless they are not. Nor do we have a solution that crosses platforms and devices in a manner that doesn’t give pause (or headache – for example, there’s no way to track what you’ve paid for across the Internet, if you happen to use more than one service). But as I said, many forces are converging to enable such a dream: First, consumers are now accustomed to paying for services and even content online. We have Paypal, Amazon, Netflix, Xbox, various media paywall experiments, mobile devices and their app stores to thank for that. Second, one word: Square (and the companies it is disrupting or pushing to new innovations, including card companies like American Express). Third, major consumer-facing online platforms based on “free” – Google and Facebook chief among them, though Twitter is a potential player here as well – will begin to press their customers for real dollars in exchange for premium services. Facebook is already doing this with its promoted posts, Google with paid services around its Apps for Business. I expect both will either try to buy Box, or forward their own Box-like services in 2013. (Don’t get me started with Apple’s iCloud.) The short of this one is simple: For 15+ years, we thought mostly otherwise, but paying for services online makes sense for both customers and businesses. You all know I believe in advertising, but I don’t want to live in a world where marketers are footing the bill for everything we do digitally. That’s not good for anyone, including marketers.In 2013, the flywheel of paid will start to spin in earnest, driving down costs, but increasing overall revenues.

Twitter comes of age and recommits itself as an open platform. Twitter has confounded critics and naysayers for years, and nowhere more directly than in its developer base, who were given plenty of reasons to complain last year. Several key proponents of the service have publicly left the service, even going so far as to start competing paid services that feel more “pure.” I applaud these services, but I think Twitter is playing a longer term game, and 2013 will be the year it becomes apparent. Twitter knows a couple of things to be true: First, it cannot execute all the goodness possible in its ecosystem on its own, it needs great developers. And second, its competitive advantage, compared to Facebook or Apple (and even Google, at least as it relates to G+) will be its relative openness. So the company will clarify its sometimes confusing rules of the road for its developers this year, and some breakout new services will emerge (key to this is defining what the unit of value is for the Twitter ecosystem – IE, how does one build a business that relies on Twitter if you don’t know whether that business is in a fair value exchange with Twitter?). I’ll even go so far as to predict that Twitter will once again hold a conference for its developers (something it did once, a few years ago, then abandoned). Also, Twitter will reconfirm its commitment to being “the free speech wing of the free speech party,” and get itself into some good old fashioned tempests with Big Overbearing Governments and Corporations, much to the delight of folks who used to cheer Google for doing similar things in the past. And as I referred to in my previous prediction, I think it’s entirely possible that Twitter begins to test or even roll out paid services across its network this year. This makes sense for any number of reasons, one of which has to do with diversifying revenues in advance of an IPO, but the other is simply part of the secular trend I note above. Twitter is a technology-driven media company, and strong media companies have both subscription and advertising businesses. And let’s be frank: when advertising is not 100% of your revenues, you can afford to be more open and transparent in your business dealings.

- Facebook embraces the “rest of the web.” Even as Facebook continues to be, for the most part, a world apart from the principles and ideals of the open web, I believe 2013 will be the year it realizes it’s OK to share – bilaterally – with The World That Isn’t Facebook. That means making it really easy to export your identity and data, for example – competing on service, not lock in. And creating a kickass web-based advertising network/exchange. And  learning how to play nice with the hundreds of thousands of publishers out there, pro, semi pro and amateur, who create the value that drives so much engagement on its core platform.

- By the end of the year, Amazon will have an advertising business on a run rate comparable to Microsoft. Amazon doesn’t like to talk about its advertising business, but it’s already large, and 2013 will be the year it breaks out. It will be smart, programmatic, data-driven, and rapacious.

- The world will learn what “synthetic biology” is, because of a major breakthrough in the field. When I met last year with Joi Ito, director of the MIT Media Lab, he was emphatic about a field where he felt extraordinary breakthroughs might occur: Microfluidics. Given his enthusiasm, I’ve spent a fair amount of time learning from folks active in the space, and reading up on what the larger implications might be. Without going too deep into it, microfluidics are an important enabler to the synthetic biology movement, about which you may learn far more by reading George Church and Ed Regis’ Regenesis: How Synthetic Biology Will Reinvent Nature and Ourselves. I’ll be writing a lot more about this field later in the year, it’s filled with wonderful, talented people who, as a group, remind me of the folks who built the digital revolution in the 1970s, 80s and 90s. The analogy is more than poetic, it’s quite literal as well. This year, it will become apparent as to why.

Well, I’ve gone on for more than 2000 words now. And yes, I’m avoiding making predictions about Yahoo, or Tumblr, or any number of others, though I certainly have opinions on them. But I think that’s enough for one year. If I could summarize my wish list for the Internet through these predictions, it’s this: More open, more real breakthroughs, and more deep understanding of the true importance of the industry in which we all participate.

Remember, these are predictions that I wish will come true. Happy New Year. Now go make all this happen, willya?

Related:

Predictions 2012

2012: How I Did

With Google’s 2012 Zeitgeist, You Won’t Learn Much. Why?

By - December 13, 2012

Guess what? This guy was big this year. Really!

I think readers know that on balance, I’m a fan of Google. I recently switched to the Nexus 4 (more coming on that front as I settle into really using it). I believe the company has a stronger core philosophy than many of its rivals. Overall, given that it’s nearly impossible to avoid putting your data into someone’s cloud, I believe that Google is probably the best choice for any number of reasons.

But that doesn’t mean I won’t criticize the company. And every year about this time, I end up doing just that.

Because the annual Google Zeitgeist came out this week, and I’ve spent a bit of time digging into it. And once again, I’m pretty disappointed.

In the past I’ve criticized Google for failing to ask interesting questions of the massive amount of data it collects on search patterns each year. Once again, this lament applies. I honestly do not care what top ten TV Shows, Sports Stars, Songs, or even People we collectively care about, because there is *never* a surprise in those results.

But Google knows so much more….and could really tease out some insights if it cared to. Imagine if Google took its massive search query database and worked with some of the leaders in the open data movement to mine true insights? Sure, Google would have to be careful about how it released the data, but the output would be extraordinary, I’d warrant.

Instead, we find out that Gangnam Style was a big deal this year. No shit!?

But it gets worse. Not only is Zeitgeist rife with pop culture fluff, as you drill down into it by country, eager perhaps to find something interesting, it turns out Google has chosen to eliminate certain potentially sensitive categories altogether.

For the US and most other countries, for example, there is a “What is….” category, which shows the top search queries that start with “What is…” For the US, the answers are

  1. What is SOPA
  2. What is Scientology
  3. What is KONY
  4. What is Yolo
  5. What is Instagram
  6. What is Pinterest
  7. What is Lent
  8. What is Obamacare
  9. What is iCloud
  10. What is Planking

But is there a “What Is…” for Saudi Arabia? Nope. China? Uh-uh. The United Arab Emirates? No sir. Egypt? Move along.

Hmmm.

Oddly, Google did provide “What is…” was for Singapore, where people living under that “benign dictatorship” were interested in the same things as the US –  ”What is SOPA”,  ”What is Scientology” and, for politicians, who is “Mitt Romney.”

For the US only, you can drill down into all manners of other categories past the main page, including News, Science, Tech, Humanities, and Cities. Those are pretty interesting categories, but Google only provides them for the US, which is a shame.

Furthermore, I find it interesting that Google, with all of its translation technology, does not have a translation button on the results pages for countries where the majority of the searches are in languages other than English. This is most likely due to political sensitivities, because if you run some of the results through Google Translate (do you believe I had to do that?!), you get some stuff that I am sure does not please the regimes of countries like China, Saudi Arabia, and the UAE.

For example, here are some of the top searches for Saudi Arabia, translated (roughly I am sure) by the Google Translate service:

Student outcomes Arab Idol insurance Ramadan Series 2012 Mohamed Morsi explosion Riyadh Burma Free Syrian Army Shura Council tornado Sandy

But again, you aren’t going to get much more insight into what Saudi folks are *really* thinking about, because Google failed to ask the interesting questions, like those it has in the “News” section of the US Zeitgeist. I’d sure be interested in “Political Gaffes,” “Election Issues,” and “News Sources,” in Saudi Arabia, China, or the UAE.

In fact, for Saudi Arabia, Google has ommitted the “Top News Searches” box that is on several of the other country pages (even Egypt). Instead, the topics for Saudi Arabia (besides trending searches and people) focus on sports and entertainment stars, fashion designers, TV shows, and the like. Deep, Google. Thanks.

Now, the datasets are different for each country, and it may be that Google simply didn’t have enough trending data to surface interesting political insights for these controversial countries.

Somehow, though, I don’t buy that. This set of lists feels extremely human vetted – I’m guessing an awful lot of hand wringing went into chosing what to show and what might prove problematic to Google’s best interests were it to see the light of day.

If that is the case, I urge the company to have more courage. I bet if Google open sourced its query data sets (eliminating any chance of PII getting out, of course), I bet academics, data scientists, and just plain interested folks would let loose an explosion of insight. Pop up the rainbird of data, Google, and let the ecosystem flourish. We’d all be the richer for it.

As Long As It’s Legal, Corporations Will Act Selfishly

By - December 11, 2012

(image) There’s a hubbub in the press this week about Google employing a “Double Irish – Dutch Sandwich” tactic to funnel profits from Europe over to Bermuda, where there is no corporate income tax. Reuters reports that the company saved around $2 billion in taxes by employing the structure, which, as far as I can tell, is perfectly legal.

Of course, there’s a difference between that which is perfectly legal and that which seems, well, unseemly. Creating multiple shell companies across four nation states so as to avoid paying taxes may make shareholders happy, but it sure has pissed off a bunch of (revenue starved) countries in the EU. The article mentions the UK, France, and Italy as all investigating Google (and Facebook, among others) for potential abuse of the tax code.

To which I must say this: What else did you expect?!

Corporations will act exactly in their own best interest, period end of sentance. When it comes to saving billions of dollars, corporations won’t “do the right thing” or “step up and pay their fair share” – certainly not if there is *any* legal possibility that they can get away with avoiding doing so.

I very much doubt anything is going to change here, for any number of complicated reasons. The Irish have their own competitive reasons for ignoring US IP transfer law, the Dutch have similar reasons for allowing their corporate structures to exist. And Bermuda? Please. Google (and many other companies like it) is simply acting like a corporation – which at times feels like an excuse for a bunch of humans to act in very un-human like ways. Behold what we have created, and wonder.

Locked and Bloated

By - December 05, 2012

(image Vator News) Companies get big. Companies gain market dominance. Companies slowly pivot from their original values. Companies justify those shifts with nods to shareholder value, or consistent user experience, or inconsistent implementations of their platforms by (former) partners.

It happened to Sun. To Microsoft. To Apple. To Google. It happened in the entertainment business, it’s happening in agriculture, for goodness sake.  Now it’s happening to Facebook and Twitter. (The latest example: Instagram CEO feels Twitter card removal is the correct thing…).

I don’t have any problem with any of that, it is to be expected. The services all these companies provide are great. They’re simply wonderful. And as they get big, they get public, protective, and defensive.

I just wish these companies all had one thing consistently in common: That they let us get our data, our content, and ourselves out of their platforms if we wanted to, in a painless, one click fashion.

Imagine a world where that was possible.

A long, long time ago, at least in Internet years, I wrote a piece called It’s Time For Services on The Web to Compete On More Than Data. This was almost five years ago – January of 2008. I was contemplating the rise of Facebook and the social graph, and Google’s nascent response. In the post I argued that Facebook should let us all take our social graph wherever we want, because the company will win not on locking us in, but in servicing us better than anyone else.

Oh, how utopian that all sounds.

Now, pretty much every major Internet player is scrambling to lock us into a cloud commit conundrum. Even Twitter, in certain ways – it wants content viewed on its platform, not others’.

Again, imagine a world where coming and going as a consumer was a given, a right. Imagine that when I left Apple’s iPhone for Google’s Nexus 4, all my iTunes purchases followed me (and yes, I mean apps too). Is that too much to ask for? Really? Then you must not be an entrepreneur, because this kind of lock-in is ripe for disruption.

Five years ago, I predicted that Facebook would fail if it insisted on locking our social graph into its service:

With one move, Facebook can change the face (sorry) of this debate by making it falling-down easy to export your social graph. And I predict that it will.

Why? Because I think in the end, Facebook will win based on the services it provides for that data. Set the data free, and it will come back to roost wherever it’s best used. And if Facebook doesn’t win that race, well, it’ll lose over time anyway.

Time is ticking. It won’t be this year, it won’t be next. But the day will come when differentiation is based on service, not data lock in.