Comments on: Help Me Interview Brian Roberts, CEO of Comcast

By: Josh

Josh — Tue, 06 Oct 2009 04:05:18 +0000

What is the most important reason for the U.S. to roll out nationwide broadband networks? How will Comcast extend the support provided by possible government incentive programs?

By: Andrew

Andrew — Sat, 03 Oct 2009 02:27:54 +0000

Given that you refuse to allow DirecTV to carry Comcast SportsNet Philadelphia and Versus, why should any sporting league choose to broadcast on Comcast-owned networks?

By: LMilan

LMilan — Sat, 26 Sep 2009 10:52:06 +0000

It is my ultimate goal that I continue to train, coach, and inspire others to lead from the front and provide consistently superior service to one another. Through “human collaborative” efforts & good old fashioned networking, I seek to continue to facilitate creativity, communication, and choices to those I meet in my personal & professional endeavors. Everyone is someone’s customer!
@Antony Mascovich- as an employee of Comcast I can guarantee you that the level of care and service that our subscribers receive is of the utmost importance to Mr. Roberts, but more importantly it has to be important to each of us front line employees that are directly responsible for your satisfaction.

I personally apologize Mr. Mascovich that there is an issue that we have not been able to resolve for you, but because of out cries such as yours, we have not only made the options limitless for you to reach someone anytime, day or night to have your issues resolved i.e. (We_Can_Help@cable.comcast.com ), (http://www.comcast.com/Corporate/Customers/HelpSupport.html ), (http://blog.comcast.com/ ), we have even changed our companies credo to affirm that we are first and foremost customer focused and are genuinely concerned about the retention of our subscribers.

I for one am not just a Comcast employee, but I am a customer as are most of our employees. It is my hope that you understand what matters to you matters to me, as I am a subscriber just like you! Please let me know if there is anything I can do to assist you.

Kind Regards,
L. Fisher

By: George

George — Wed, 23 Sep 2009 02:11:17 +0000

A significant percentage of total studio profits are generated by their home entertainment divisions’ packaged media (DVD/BRD) sales of film & TV content. Despite Comcast’s reach into the home and its capability to deliver VoD profitably, studios have been unwilling to risk eroding their packaged media profits in favor of narrowing their windows and licensing VoD releases earlier or simultaneous to DVD release. Most of the studios are also actively involved in internet digital distribution and VoD ventures and companies such as Apple, Netflix, Amazon and Blockbuster are already well positioned as online content retailers to take significant share of the digital download market. It would be interesting to know how Brian Roberts is positioning Comcast to succeed in this emerging digital distribution market environment against studio-backed ventures on the one hand and against the online content retailers on the other.

By: Bill Sharpe

Bill Sharpe — Wed, 23 Sep 2009 01:53:07 +0000

Most people don't realize that we do have metered, slow release, cable internet here in the US. It's way more than a stretch to call what Comcast has, at my house, broadband. I'm surprised that Ben Stein hasn't come a knocking at my door to tell me that the Comcast fiber in my neighborhood should be strung door to door by the time all the snow melts in the Alps.
The object of their game is to not loose cable customers to free HD content choice via real broadband.
The bottom line is the cable people own the digital roads thus were all screwed. I wish the Tea Party peeps would understand that they are being brain washed & ripped off at the same time via cable...
That's my opinion.
Thanks.

By: Antony Mascovich

Antony Mascovich — Tue, 22 Sep 2009 17:21:11 +0000

Why can't Comcast grow its customer service ability along with its core business?

Many Comcast customers don't use Comcast because they like it, but because they have to. Comcast hasn't been able to get my service working correctly for a year now, and their customer service is abysmal.

Why doesn't Mr. Roberts place any sort of value on this? Doesn't he realize that his customer base has no loyalty?

By: Niall Kennedy

Niall Kennedy — Tue, 22 Sep 2009 04:03:22 +0000

Comcast is starting to offer Internet access on mobile devices via its High-Speed 2go service. The battle for our mobile device has begun, even if it is currently repackaged Clearwire service. How does Comcast see mobile complementing or replacing its home and business services?