This is a very interesting post on the future of eBay, by Brian Dear. He keys off a question I asked Louis Monier on stage Weds…
One of eBay’s main selling points for years has been: trust and safety. You’re gonna be fine if you buy or sell on eBay, even if the other person in the transaction is a total stranger halfway across the world. And that is true. Most of the time, things are fine. Fraud happens occasionally, but the vast majority of the time, even big transactions like computer and car sales go smoothy.
But now think 2005. Why might we need eBay less and less?
Consider craigslist with RSS, or, better yet, a notification service tied to RSS or email. “Notify me when a sofa with the following attributes and in the following price range and in the following general geographical area goes on sale.”
And maybe hours or days or weeks or months later, you get that notification, and your dream sofa is for sale, by someone you don’t know, but who lives nearby.
Why do I think it might be nearby? Consider for a moment how much PC/Internet household penetration there is now. And how much high-bandwidth penetration there is now. There’s a much better chance in 2005 that a whole lot of people who live in your own neighborhood or general vicinity will have stuff you want, and you certainly will have stuff they want, and both of you will have ways to find out about each others’ haves and wants. Does eBay’s trust and safety cushion still offer as much value in such a world?